What are the responsibilities and job description for the Case Management Program Manager position at The Just One Project?
THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."
JOB PURPOSE
The Community Connect Manager is responsible for overseeing the coordination and implementation of case management and resource connection services at The Just One Project. This role ensures that individuals and families receive holistic, client-centered support by supervising case managers, fostering partnerships with community organizations, and optimizing service delivery. The Community Connect Manager works to enhance program efficiency, track client outcomes, and expand resource access, ultimately strengthening community engagement and promoting self-sufficiency among clients. This position plays a vital role in ensuring high-quality service provision while aligning with The Just One Project's mission to increase access to food, resources, and services for a stronger, healthier, and more connected community.
RESPONSIBILITIES
- Regularly meet with the Director of Social Services, keeping them informed on all program developments.
- Compile and conduct audits, submitting reports to the Director.
- Maintain a caseload of market clients and connect them to services and resources that support stable, sustainable self-reliance.
- Provide leadership to and mentor case managers.
- Pursue the continuous improvement of the program processes and resources to better serve our clients.
- Keep well-informed of updates in the fields that directly impact clients, such as budget cuts to social programs and services, policy changes, and emerging best practices.
- Attend meetings, briefings and seminars with TJOP leadership to understand barriers, areas of opportunity and unexplored resources.
- Oversee the services provided to clients and assign clients to reporting case managers.
- Apply knowledge of critical responsibilities in order to prioritize caseload and set goals.
- Attend meetings and work closely with the Finance and Grant department to fully understand the requirements to secure and maintain program funding.
- Manage program budget and resources, and re-align expenditures to comply with program and grant requirements.
- Maintain and assume responsibility for client records, ensuring accuracy and data security in compliance with requirements.
- Monitor to assess the efficiency of the program services and drive routine re-evaluation and revision of the services as necessary.
- Establish and maintain program handbooks and standard operating procedures.
- Guide Case Managers on complex cases, assisting in navigating challenges and escalating issues to the Director as needed.
- Partner with Case Managers to conduct client appointments.
- Collaborate with clients monthly to develop Individualized Service Plans (ISPs) focused on self-stabilizing.
- Conduct Case Reviews for all clients at a minimum of once a month.
- Collaborate with Community Outreach Manager to educate and recruit community partners to address potential barriers to client participation in services.
- Assist households in their financial literacy and budgeting skills as well as other life skills needed to self-sustain.
- Promote and educate clients about TJOP's wrap-around services.
- Mediate between clients and others to help resolve conflicts that may arise.
- Refer clients to services to help overcome barriers to self-reliance.
- Provide referrals and recommendations for employment and community-based services to help clients achieve their goals and become self-sufficient.
- Assess and re-assess clients to track progress and realign them on the road to self-sufficiency.
- Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into Salesforce within 24 hours of contact.
- Participate in required working groups and meetings.
- Make suggestions for program improvements.
- Any other job duties as assigned.
EDUCATION AND EXPERIENCE
KEY COMPETENCIES
TECHNICAL SKILLS
ADDITIONAL INFORMATION
Must be able to pass a criminal background check and drug screening
Salary : $61,800
