What are the responsibilities and job description for the Case Manager- Financial Assistance position at The Just One Project?
THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."
JOB PURPOSE
The Case Manager at TJOP is to provide individuals and families at risk of homelessness with the resources and support needed to maintain housing stability. This role involves assessing client needs, administering financial assistance for rent, utilities, or other housing-related expenses, and offering case management to address underlying challenges contributing to housing instability. The case manager works closely with clients to develop personalized action plans, connect them to community resources, and provide ongoing support to prevent future episodes of homelessness.
RESPONSIBILITIES
- Conduct intake assessments to identify clients' service needs and barriers hindering sustainable self-reliance.
- Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on housing, employment, health, and other essential needs.
- Assist clients in identifying and accessing community resources and support services.
- Serve as a liaison between clients and landlords.
- Facilitate referrals and ensure clients access available resources.
- Establish and maintain an effective and timely referral network to connect clients with necessary housing.
- Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.
- Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
- Collect documents necessary to process financial assistance.
- Provide guidance on financial literacy, budgeting, saving and debt management.
- Assist clients in developing and maintaining budget plans to ensure stable self-reliance.
- Mediate issues with clients that threaten their self-sustainability.
- Maintain up-to-date knowledge of local services, eligibility requirements, and application processes.
- Attend trainings and meetings to understand social services in our community.
- Provide ongoing support to clients in maintaining housing stability.
- Assess client's employment skills, interests and goals. Collaborate with the workforce case manager.
- Provide services that are sensitive to the cultural, social, and linguistic needs of clients.
- Stay informed about cultural issues and best practices for working with diverse populations.
- Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
- Complete necessary forms and reports following established procedures.
- Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and salesforce within 1 business day of contact.
- Case notes must be entered within 1 business day of client interaction.
- Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
- Aid SNAP program participants in completing applications, collecting required documents, and providing necessary data.
- Connect clients with nutrition education support.
- Prepare and submit weekly success stories to supervisor, marketing and grants manager.
- Keep shared spreadsheets up to date.
- Case conference with other case managers internally and externally to TJOP to assist clients in receiving all possible services.
- Case conference complex cases / issues with supervisor and provide creative solutions to challenges that arise.
- Conduct home visits as needed.
- Any other job duties as assigned.
EDUCATION AND EXPERIENCE
KEY COMPETENCIES
TECHNICAL SKILLS
ADDITIONAL INFORMATION
Must be able to pass a criminal background check and drug screening
Salary : $26
