Case Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are “client-centric.”

Please Note: This is a grant-funded position with a contract duration through June 30, 2025. Continuation of the role beyond this date is contingent upon the availability of funding and is not guaranteed.

JOB PURPOSE

The Case Manager at TJOP is to assist individuals and families living with HIV/AIDS in achieving and maintaining stable, affordable housing while addressing their unique health and social service needs. This role combines housing navigation, rental assistance administration, and personalized case management to promote housing stability and improve overall well-being. In addition to helping clients secure and maintain housing, the Case Manager works collaboratively with healthcare providers and community resources to ensure clients have access to essential medical care, medication adherence support, and wellness services.

RESPONSIBILITIES

• Conduct HOPWA intake assessments to identify clients' service needs and barriers hindering sustainable self-reliance.

• Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on housing, health, and other essential needs.

• Administer tenant-based rental assistance, including calculating subsidies, processing payments, and managing program documentation.

• Build and maintain relationships with landlords and property managers to expand housing opportunities.

• Serve as a liaison between clients and landlords.

• Assist clients in identifying and accessing community resources and support services.

• Facilitate referrals and ensure clients access available resources.

• Establish and maintain an effective and timely referral network to connect clients with necessary housing.

• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.

• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.

• Provide immediate support and intervention during client crises.

• Develop safety plans and connect clients to emergency services when necessary.
• Maintain up-to-date knowledge of local services, eligibility requirements, and application processes.

• Attend trainings and meetings to understand social services in our community.

• Provide ongoing support to clients in maintaining housing stability.

• Mediate issues with clients that threaten their self-sustainability.

• Assist clients in developing and maintaining budget plans to ensure stable self-reliance.

• Provide guidance on financial literacy, budgeting, saving and debt management.

• Collaborate with the workforce case manager.

• Provide services that are sensitive to the cultural, social, and linguistic needs of clients.

• Stay informed about cultural issues and best practices for working with diverse populations.

• Collaborate with healthcare providers to ensure clients have access to necessary medical care, medication, and treatment adherence support.

• Educate clients on maintaining their health and managing their conditions within a stable housing environment.

• Maintain and assume responsibility of clientele records, ensuring accuracy and data security in compliance with HIPAA confidentiality requirements

• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence. Complete necessary forms and reports following established procedures. Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and salesforce within 1 business day of contact.

• Case notes must be entered within 1 business day of client interaction.

• Conduct regular monthly assessments with clients in their home to ensure they are receiving the necessary assistance, support and food.

• Connect clients with nutrition education support.

• Prepare and submit monthly success stories to supervisor, marketing and grants manager.

• Keep shared spreadsheets up to date.

• Case conference with other case managers internally and externally to TJOP to assist clients in receiving all possible services.

• Case conference complex cases/issues with supervisor and provide creative solutions to challenges that arise.

• Conduct home visits.

• Any other job duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field
• 2 year of Non-Profit Experience
• 3 years of experience in case management, social services, and community outreach.
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution
• Knowledge of HIV/AIDS-related issues, permanent supportive housing assistance programs, and health resources.
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.
• Bilingual

KEY COMPETENCIES

• Demonstrate values consistent with the stated mission and culture of The Just One Project
• Demonstrates a commitment to understanding and addressing client needs.
• Fosters trust and rapport with clients while empowering them toward self-reliance.
• Adept at identifying challenges and developing creative solutions to overcome barriers.
• Skilled in mediating conflicts to achieve positive outcomes.
• Builds and maintains productive relationships with community partners to enhance service delivery.
• Engages effectively with clients, colleagues, and stakeholders to promote wrap-around services.
• Highly organized with the ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Effectively facilitates conversations, educates clients on resources, and promotes self-reliance by guiding clients through budgeting, financial planning, and other critical life skills.
• Actively seeks ways to enhance service delivery and client outcomes.

TECHNICAL SKILLS

• Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
• Experience with data entry and tracking metrics.
• Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
• Proficiency in mediation techniques for resolving disputes and other conflicts.
• Understanding of community resources to address barriers and provide appropriate referrals.
• Ability to use budgeting tools to guide clients in financial planning and life skills development.

ADDITIONAL INFORMATION

• Must attend six mandatory 'Pop Up & Give' events per year
• Must possess valid unrestricted driver’s license and reliable transportation
• Must be able to pass a criminal background check and drug screening

Job Types: Full-time, Contract

Pay: $25.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $26