The Organization
The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."
Benefits of Joining our Team!
- Comprehensive Medical, Dental, Vision Insurance
- Generous Holiday Pay (35 days)
- 2 Weeks Accrued Paid Time Off
- 401(k) & 401(k) 3% Matching
- Flexible Savings Account (FSA)
- Paid Maternal / Parental Leave
- Employee Assistance Program (EAP)
- Voluntary Insurance Plans
- Pet Insurance
Job Purpose
The Client Services Coordinator oversees the efficient operation of client services, ensuring seamless coordination between various departments and stakeholders. This position is responsible for maintaining high-quality customer service standards, optimizing client intake processes, and fostering positive relationships with clients and partners.
Responsibilities
Coordinate daily intake operations, including managing phone inquiries, voicemail systems, and client check-in procedures.Collaborate with client services staff to provide administrative support and ensure efficient workflow.Facilitate accurate record-keeping of client interactions and maintain compliance with organizational protocols.Schedule, reschedule, and cancel client appointments effectively, considering staff availability and client preferences.Conduct regular audits of client demographic data entry to maintain accuracy and completeness.Prepare comprehensive reports on client statistics and appointment trends for analysis and decision-making.Serve as a liaison between different departments to streamline processes and address client needs effectively.Assist clients in accessing additional services or resources as needed and provide guidance on available options.Identify opportunities for process improvement and work with team members to implement solutions.Any other job duties as assignedMust attend six mandatory 'Pop Up & Give' events per yearQualifications
Demonstrate values consistent with the stated mission and culture of The Just One Project1 year of Non- Profit Experience (preferred)2 years of experience in a client services role, preferably in a social services or nonprofit organization.Excellent communication and interpersonal abilities, with a focus on empathy and understanding.Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.Problem-solving skills and the ability to resolve conflicts with tact and diplomacy.Commitment to upholding ethical standards and maintaining client confidentiality.Flexibility to adapt to changing priorities and work collaboratively with diverse teams.Must possess valid unrestricted driver's license and reliable transportationMust be able to pass a criminal background check and drug screeningDON'T MEET EVERY SINGLE REQUIREMENT?
Not sure you meet all qualifications? Let us decide!
Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Job Type : Full-time
Pay : $16.00 - $18.00 per hour
Expected hours : 40 per week
Benefits :
401(k)401(k) 3% Match401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceVision insuranceSchedule :
8 hour shiftMonday to FridayWork Location : In person
Salary : $16 - $18
