What are the responsibilities and job description for the Counter Person/Attendant/General Cashier position at The Kartrite Resort?
About Us
Welcome to the Kartrite Resort & Waterpark, one of the countries most modern indoor waterparks. Located in the Catskills, this luxury lodge experience is the perfect adventure for families of all ages. We are looking for passionate, engaged team members to join us in creating an unforgettable experience for all of our guests. Apply today to learn more! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.Overview
The Counter Person/Attendant is responsible for performing a variety of duties within their assigned food and beverage areas. These duties include executing customer transactions, preparing food and beverage items, expo food behind the line in the kitchen, cleaning both before and after closing, stocking food and merchandise as needed, completing daily inventories, and performing all other responsibilities as directed. The attendant is required to open and close the assigned areas while following opening/closing procedures. This role also requires the ability to use a point-of-sale computer system to complete guest transactions and assisting guests with kiosk ordering.
Responsibilities
- Engage and greet guests/team members in a friendly professional manner
- Prepare food and beverage items using standard ingredients recipes and practicing portion control if applicable to your assigned outlet
- Assist guest with Kiosk ordering
- Demonstrate knowledge on food and beverage products and make suggestions to guests.
- Ensure all food areas are replenished and stocked in a timely manner.
- Assist with kitchen in prepping food before opening of outlets (salads, pizzas, condiments, etc.)
- Expoing food behind the line in the kitchen to streamline the ordering process and push out food to guests in a timely manner.
- Complete daily requisitions for all food, beverage and retail items.
- Responsible for assigned station/side work duties
- Scoop ice from ice bins, transport to service areas and replenish ice containers for usage.
- Follow daily side work check list sheet.
- Ensure cleanliness of FOH/BOH areas
- Responsible for adhering to sanitation and safety policies
- Ensure proper signatures are collected on credit card and room charges and collecting cash if applicable to outlet. Validating charges by providing guest with recipe of sale. Ensure accuracy when balancing all monies.
- Ensure appearance of uniform are in good clean condition. Adhere to employee appearance policy as indicated in the employee handbook.
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any Collect cash from guest for food and beverages served, ensure proper change is being returned to the guest, ensure if guest is paying by credit cards maintain level of security. Ensure proper signatures are collected on credit card and room charges. Validating charges by providing guest with recipe of sale. Ensure accuracy when balancing all monies.
- Responsible for following all end of shift cash handling procedure.
- Perform any other job- related duties as mandated by supervisor or manager.
Environment: Indoors – waterpark environment (86 degrees or hotter throughout the year). Hard kitchen floors with occasional slippery or greasy areas. Handling hot trays and carriers as needed from kitchen to front of the house.
Qualifications
- High school diploma or equivalent.
- Previous restaurant experience preferred.
- High volume experience.
- Good food and beverage knowledge.
- Customer centric focused on providing a positive guest experience.
- Excellent communication skills.
- Previous knowledge of POS systems preferred.
- Must be able to work indoors in waterpark environment (chlorinated/pool edge)
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
