What are the responsibilities and job description for the Front Desk Agent/Concierge position at The Kauai Inn?
Provide exceptional service to guests by coordinating all guest requests for special arrangements or services. Serves as ambassador for The Kauai Inn Serves as information center for all guest questions and requests and educates the guest on hotel services, offerings, and the beautiful Island of Kauai and its rich History.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Provide guests with local attractions and information about Kauai
Job Types: Full-time, Part-time
Pay: $21.00 - $26.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
- Year round work
Work Location: In person
Salary : $21 - $26
