What are the responsibilities and job description for the Wireless Customer Service Representative position at THE KC STANDARD?
We are seeking a motivated and customer-focused Wireless Customer Service Representative to join our growing B2B division. In this role, you will serve as the primary point of contact for our business clients, providing hands-on support and personalized guidance as they adopt and integrate our cutting-edge wireless solutions.
Day to day, you will engage directly with clients to understand their unique needs, offer tailored recommendations, and ensure a smooth implementation of our services into their operations. Your ability to deliver exceptional customer experiences will play a crucial role in building strong client relationships and fostering long-term loyalty.
If you’re passionate about technology, thrive in a client-facing environment, and are eager to grow with an innovative team, we’d love to have you on board!
Wireless Customer Service Representative Responsibilities :
Assist new business customers with the setup and implementation of our wireless services.
Provide ongoing support and troubleshooting for clients, addressing any technical issues or questions.
Build and maintain strong relationships with business clients to understand their needs and enhance their experience.
Gather client feedback to inform product improvements and service enhancements.
Work closely with sales, technical support, and product teams to ensure a seamless customer experience.