What are the responsibilities and job description for the Lifecycle Services Solutions Consultant position at The Kendall Group?
Lifecycle Services Solutions Consultant
About The Kendall Group
Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for our Account Representative position. The Kendall Group is comprised of seven divisions with 75 locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.
Role Summary:
The Lifecycle Services Solutions Consultant reports directly to the Solution Consultants Manager. The primary role of a Lifecycle Services Solution Consultant is to deliver accelerated sales growth in consulting business, services, and associated automation hardware and software portfolio. The Lifecycle Services Solution Consultant is the subject matter expert in understanding customers’ business drivers and desired outcomes, combining capabilities and solutions to fully meet customer expectations. This role is the Lifecycle Services liaison between Rockwell Automation and Kendall Electric, providing marketing and commercial leadership for sales growth, responsibility for supporting the Commercial plan for the Services business, competency development of the sales team. Responsible for managing the services portfolio, go-to-market strategy and partner ecosystem related to Lifecycle Services.
Exciting work you will do:
The essential duties and responsibilities of the Lifecycle Services Solution Consultant will consist of, but are not limited to, the following:
- Develop goals and metrics and coordinate with team on meeting targets for all areas of Kendall Electric services business
- Understand the typical buyer, user and influencer persona within a customer as well as their unique business drivers
- Serve as domain expert around Services business and continuously build competency within yourself and your services and sales resources
- Attract new and expand existing customers by defining a commercial process across the company and supporting collaborative sales efforts to grow Lifecycle Services
- Work with outside sales to create and maintain a robust sales funnel
- Create, own, and execute a business plan
- Work with different domain experts to bring it right technical solutions to meet customer expectations and deliver outcomes
- Perform other duties as assigned
Competencies you possess:
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Awareness of the needs of others
- Problem Solving
- Teamwork and collaboration
- Priority Setting
What you’ll need:
- Work Experience: 5 years’ sales experience with similar product line
- Education: Bachelor’s degree or equivalent combination of skills and experience
- Analytics/Computer Skills: Experience working with MS Office and the ability to learn new software; demonstrated knowledge & understanding of Automation standards & terminology
- Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
- Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
- Travel: Willingness to travel for client meetings and industry events, as needed
- Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
- Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Ability to see, talk and hear
- Ability to sit for 8 hours a day
- Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment
Qualifications we prefer but don’t require:
- Work Experience: Previous experience selling to or working within manufacturing environments
- Technical Knowledge: An understanding in selling multi-year industrial manufacturing service contracts
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
