What are the responsibilities and job description for the Regional Intake Manager position at The Key Corporation?
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Essential Duties and Responsibilities :
- Develop, implement, and refine intake procedures and protocols in alignment with organizational goals and compliance standards.
- Prioritize quick response times and expedite efficient intake activities across multiple locations within the region.
- Ensure timely and accurate data collection, entry, and documentation related to intake procedures.
- Leverage internal and external resources to generate new leads using Salesforce to maintain list and track disposition.
- Maintain referral relationships by fostering exceptional lines of communication and utilizing creative outreach strategies
- Collaborate with various departments, including client success managers, operations, sales, and the call center, to streamline the intake process and address any challenges or bottlenecks.
- Serve as a point of contact for external partners, agencies, and stakeholders involved in the intake process, maintaining strong relationships and ensuring effective communication.
- Monitor and evaluate the efficiency and effectiveness of intake operations, identifying areas for improvement and implementing solutions to optimize processes.
- Conduct regular quality assessments to maintain high standards of service and compliance with relevant regulations
- Other duties as assigned
Required Skills, Education and Certifications :
Physical Requirements :
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Base Pay : $70-80k / DOE
Benefits for full time employees
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only :
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
LI-TK
Salary : $70,000 - $80,000
