What are the responsibilities and job description for the RN Client Care Manager position at The Key?
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Essential Duties and Responsibilities:
- Conducting nursing assessments with prospective and current clients, addressing their questions and concerns.
- Providing active care management for our medication clients. Active care management includes regular home visits, management of our care plans, reassessments, and support for our clients’ needs. Active Care Management will be at minimum aligned with the standards set forth by the Department of Health within your designated State.
- Ensuring that you meet or exceeds regulatory requirements with your designated State.
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Responding to client or caregiver reported incidents in the home, complaints, or quality of care
concerns and ensuring that all parties are satisfied with the ongoing care plan. This may involve
updates to the care plan or in-home training of the caregivers as needed. -
Ensuring that our caregivers meet the requirements set forth within your State, are adequately
trained to deliver care, and receive RN instruction as needed. This includes leading the practical
skills portion of any trainings and re-trainings. - Maintaining all client records, notes and files and ensuring that activity is properly documented
Required Skills, Education and Certifications:
- Current Registered Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing
- Three to 5 years’ experience in health care, elder care, social work or related industry
- Excellent customer service and conflict resolution skills
- Computer proficiency and ability to document timely and accurately notes in system
- Current driver’s license and proof of insurance
Physical Requirements:
- Ability to travel to client homes and other locations 50 – 75% of the time
- Ability to lift and carry up to 10-15 pounds
- Ability to sit, stand and walk for prolonged periods of time throughout the work day
- Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code -
California Community Care Facilities Act
, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible
crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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