What are the responsibilities and job description for the Account Supervisor position at The Kitchen North America?
ABOUT THE KITCHEN NA
The Kitchen brings together a range of disciplines and capabilities. It’s a team of creatives, producers, data analysts and social experts working together to deliver remarkable ideas that live in a variety of mediums, from everything from social to TV. This team moves at the speed of culture. It is built to respond to trends and events as they happen, coming up with the ideas that transcend social media to capture the spirit of the moment, earn media impressions, and get the country talking.
Are you ready to join an award-ambitious team that's making waves in the advertising industry? Our incredible team has been recognized internationally by industry giants like Cannes, One Show and was named Campaign's Global ‘In-House Agency of The Year’, further solidifying our position as a leader in the industry. Join us and be a part of something truly special - a team that's dedicated to creating ground-breaking work and pushing limits.
At The Kitchen, we're not just looking for individuals who want to be a part of the advertising industry - we're looking for trailblazers who are ready to lead the way to the next big thing! We want individuals who are passionate about producing award-winning work and have an innate drive to their craft and are eager to generate innovative ideas both within and outside of the brief.
OVERVIEW
The Account Supervisor is a senior role on the account team at The Kitchen, overseeing productions and campaign management for multiple Kraft Heinz brands.
- Role Purpose:
- Build and maintain client relationships.
- Oversee projects from development to execution.
- Lead internal and external teams to deliver high-quality campaigns.
- Act as the central communicator between clients and internal teams.
- Key Attributes:
- Leadership, communication, problem-solving, and people management skills.
- Ability to adapt and evolve with the industry.
CORE RESPONSIBILITIES
Client Relations
- Manage end-to-end client satisfaction and deliverables for assigned accounts.
- Build trusted relationships with brand leads, team members, suppliers, and agency partners.
- Act as the day-to-day client liaison, ensuring smooth communication and program management.
- Proactively identify opportunities for improvement and optimization.
- Lead internal meetings, project planning, and execution efforts.
- Align internal teams (strategy, creative, design, media, influencer, PR, digital) to deliver on client objectives.
Financial Management
- Develop, manage, and reconcile program budgets.
- Provide multiple budget options and defend financial recommendations.
- Handle account financial operations, including billing, payments, invoicing, and reconciliations.
Business Operations
- Oversee campaign timelines, deliverables, and execution plans.
- Track and report on key performance indicators (KPIs).
- Identify and pursue opportunities for business growth with existing clients.
- Enhance operational efficiency by developing new policies and processes.
EXPERIENCE & SKILLS REQUIRED
- Experience: 4–6 years in Account Management or a similar field.
- Leadership: Proven ability to manage people and lead cross-functional teams.
- Project Management: Hands-on experience managing productions and campaigns.
- Strategic Thinking: Strong analytical and problem-solving capabilities.
- Communication: Exceptional interpersonal and presentation skills.
- Financial Expertise: Experience with budgeting, cost tracking, and managing program finances.
- Tech Skills: Proficiency with O365 and familiarity with social/digital media platforms.
- Business Development: Demonstrated ability to identify growth opportunities.
WORKING STYLE
- Highly organized and detail-oriented.
- Comfortable leading large meetings and managing diverse teams.
- Passionate about marketing and delivering results that align with client strategies.
COMMITMENT TO DIVERSITY
The Kitchen, Kraft Heinz, and Salt XC are committed to equal employment opportunities, fostering a workplace free of discrimination based on race, national origin, religion, gender, sexual orientation, age, or disability.
