What are the responsibilities and job description for the Customer Service Representative position at THE KRAFT GROUP?
Job Details
Job Location: Kraft Soccer - Foxborough, MA
Position Type: Full Time
Education Level: Not Specified
Salary Range: Undisclosed
Job Shift: Day
Job Category: Sales
Description
SUMMARY: The Customer Service Representative will provide first-rate customer service to New England Revolution Season Members. The Customer Service Representative will also be the initial point of phone contact for customers calling in on the 1-877-GET-REVS phone line and the primary customer service point of contact on game days for patrons that need assistance.
DUTIES AND RESPONSIBILITIES
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Provide customer service, build relationships and identify cross-selling opportunities with Revolution Season Members.
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Execute proactive retention campaigns that involve outreach via phone, email and in-person face-to-face visits to Revolution Season Members on a year-round basis.
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Maintain detailed notes of all customer interactions using the GoldMine CRM database software and Archtics ticketing system.
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Interface with the ticket office on a daily basis to facilitate the timely delivery of tickets and payment processing.
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Deliver general customer service for daily inquiries including answering the 1-877-GET-REVS phone line and Revolution customer service email inbox.
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Serve as the primary customer service point of contact for patrons on Revolution game days.
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Assist the ticket sales staff with service after the sale including package fulfillment, inquiry resolution, and post-event follow-up.
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Contribute to the planning and execution of Revolution Season Member and ticket sales events.
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Perform various tasks and special projects at the request of the Customer Service Manager.
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Special projects and assignments as business dictates.
SUPERVISORY RESPONSIBILITIES
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This position has no supervisory responsibilities.
SKILLS AND QUALIFICATIONS
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Possesses excellent written and oral communication skills.
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Exhibits a professional and courteous demeanor on the phone and in person.
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Proficient in managing multiple projects in a fast-paced and deadline oriented environment.
PHYSICAL DEMANDS
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
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This job operates in a professional office environment.
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This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
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Noise level in the work environment is usually (low/moderate/loud).
CERTIFICATES, LICENSES, REGISTRATIONS
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None required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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