What are the responsibilities and job description for the Data Analyst position at The Kraft Group?
Job Details
Job Location
Kraft Sports and Entertainment - Foxborough, MA
Position Type
Full Time
Education Level
Bachelor's
Job Shift
Job Category
Administrative / Clerical
Description
SUMMARY
The Data Analyst is responsible for supporting data-driven sales and service initiatives for Kraft Sports Entertainment (KSE), including the New England Patriots, New England Revolution and Gillette Stadium. This role involves managing and optimizing wide ranging data assets across the organization, focusing on coordination, standardization, integration, quality assurance, governance and documentation. The Data Analyst will also use analytics tools to provide insight on the effectiveness of sales, service and marketing campaigns, driving revenue, retention and engagement.
DUTIES AND RESPONSIBILITIES
- Regularly perform data cleansing and refreshes across source systems and sales and marketing platforms in accordance with business needs.
- Report on and triage the quality of data in the CRM, including identifying duplicates and other discrepancies.
- Assist with developing reports and visualizations on performance across sales, service, marketing, finance, and operations initiatives. Evaluate the success and efficiency of the CRM platform enterprise wide.
- Execute data governance plan, while creating and maintaining relevant documentation and best practices to ensure data quality and compliance.
- Understand the sources of data that feed the CRM marketing systems (e.g. warehouse, phone system, SMS-MMS, webforms, etc.) and partner with third-party vendors as needed to integrate relevant data to inform sales and marketing strategies.
- Triage user support questions around complex data models, and ensure changes in those models are scalable and efficient.
- Identify, recommend, and implement quality and efficiency improvements to CRM and data processes.
- Maintain system documentation to facilitate user training across data stakeholders.
- Special projects and assignments as business dictates.
- Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.
SUPERVISORY RESPONSIBILITIES
SKILLS AND QUALIFICATIONS
PHYSICAL DEMANDS
WORK ENVIRONMENT
CERTIFICATES, LICENSES, REGISTRATIONS
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
