What are the responsibilities and job description for the Apparel Customer Care Representative position at The Krazy Kricket?
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with order placements, returns, and exchanges ensuring a seamless experience.
- Provide detailed information about products, services, and promotions to assist customers in their purchasing decisions.
- Resolve customer complaints and issues efficiently, ensuring a satisfactory outcome for all parties involved.
- Maintain accurate customer records and interaction logs in our database for future reference.
- Collaborate with the sales and marketing teams to stay updated on new products and upcoming promotions.
