What are the responsibilities and job description for the Front Desk Agent (Seasonal) - Evenings position at The Lake House?
Why Work at The Lake House?
Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include:
- Paid Time Off during your first full calendar year for Full Time employees!
- Medical, Dental and Vision Benefits for Full Time employees!
- 401k with up to 4% Employer Match!
- Membership Discounts to the Sands Family YMCA
- FREE Lunch and/or Dinner during your shift!
- Robust and formalized training program to get you doing what you love as soon as possible!
- Rooms, Food & Bev, and Spa Discounts at The Lake House!
- Many Employee Discounts at The Lake House and through LifeMart!
- Company sponsored Community Service and Wellness Events!
Position Title: Front Desk Agent
Department: Front Office
Reports to: Front Office Manager
Position Overview:
The Front Desk Agent is responsible for delivering exceptional service to our guests, creating a welcoming and seamless arrival and departure experience. This role serves as the face of the property and works cross-functionally with various departments to ensure guest satisfaction.
Key Responsibilities:
- Greet and check in guests, following proper procedures for payment, identification, and room assignment
- Respond promptly to guest inquiries, requests, concerns, and complaints in a professional and efficient manner
- Pre-block rooms for VIPs, groups, and guests with special requests
- Maintain a strong knowledge of the hotel’s offerings, promotions, and events
- Handle phone calls, email inquiries, and reservations accurately and courteously
- Utilize property management systems (Infor HMS and others) to manage daily operations, including check-in/out, room status, billing, and reporting
- Execute concierge services such as providing directions, recommendations, and assistance with local bookings
- Communicate effectively with Housekeeping, Sales, Food & Beverage, and Maintenance to support guest needs
- Follow all cash handling, credit card, and data protection policies
- Maintain accurate records of daily operations, including occupancy, arrivals, departures, and guest preferences
- Support package handling, mail distribution, and other guest services as needed
- Assist with group check-ins and meeting/event support when required
Qualifications:
- Previous customer service or hospitality experience preferred
- Proficiency with computers and ability to learn property management systems (Infor HMS experience a plus)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- High level of professionalism and attention to detail
- Ability to stand and walk for extended periods of time
- Ability to lift, push, or carry up to 25 lbs
- Availability to work weekends, holidays, and flexible shifts including mornings, evenings, and overnights
- Must be eligible to work in the United States without sponsorship
The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
