What are the responsibilities and job description for the Airport Customer Service Agent position at The Landline Company?
Airport Customer Service Agent: Full-Time
The Landline Company
Wilmington Regional Airport
Wilmington, DE
https://landline.com
Landline is an innovative transportation company revolutionizing travel by connecting passengers to their closest airline hubs using our signature motor coach service. We currently operate at airport locations in Minnesota, Colorado, Trenton, and Canada and are excited to continue our expansion with our partner American Airlines! We are seeking Customer Service Agents to join us at our Wilmington Regional airport location.
Our Values:
Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.
The Role:
We are seeking full time Customer Service Agents to join our team! You will be responsible for assisting customers at Lancaster Regional Airport in a welcoming and professional manner.
Responsibilities:
- Greet customers and provide information about our services
- Assist customers with the boarding process
- Answer customer questions and resolve customer concerns
- Enter passenger information into reservations systems
- Document and update customer records based on interactions
- Load and remove customer baggage from Landline vehicles and baggage carousels
- Develop and maintain knowledge of Landline’s products and services
- Carry out Ground Security Coordinator functions when needed
- All other duties as assigned
Qualifications:
- High School Diploma, GED or equivalent education required
- 2 years of customer service experience
- Experience working with an airline Passenger Service System is preferred
- Ability to work a variety of shifts including nights, weekends, holidays, and overtime
- Ability to build rapport with customers
- Ability to prioritize and multitask
- Positive attitude, strong work ethic and professional demeanor
- Excellent written and verbal communication skills
- A willingness to learn new systems and be flexible in tough situations
- Ability to lift up to 50lbs
Benefits:
- Full range of insurance benefits for full-time employees
- 401(k) for full-time employees
- PTO for full-time employees
- Paid sick leave for part-time employees
- Free travel privileges on our buses for all employees and their families
- Flight benefit privileges for all employees with our airline partners
This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines:
- Must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements
- Must successfully complete TSA-mandated criminal background check to qualify for access privileges to the airport security identification display area (SIDA)
The Landline Company is an Equal Opportunity Employer
The Landline Company provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $19
