Langham Club Attendant

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PURPOSE AND OBJECTIVES OF POSITION

The Langham Club, located on the 8th floor and overlooking Norman B. Leventhal Park, redefines the club concept with the ultimate in exclusivity, modern conveniences and attentive service. Guests will be able to enjoy an elevated experience by upgrading to a room or suite with Langham Club access that grants a wide range of privileges including all-day refreshments featuring five food and beverage presentations throughout the day.

KEY RESPONSIBILITIES

• Have knowledge of VIPs, guest’s arrival times, group/company information and special requests, and ensure to identify guests with the club access
• Deliver all Forbes and Langham brand standards and adhere to all departmental procedures
• Work closely with Guest Relations Manager, Front Office, Concierge and Culinary team to ensure guests have memorable encounters
• Ensure that all areas of the Langham Club are always clean and in compliance with all of the Forbes and Langham brand standards
• Set up Food & Beverage timely, elegantly and communicate with Kitchen to ensure timely preparation and replenishment
• Replenish buffets and track food consumption for each shift
• Inspect and monitor the quality and presentation of the food and beverage at all times
• Inspect linen, silver, china and other table items for immaculate cleanliness and appearance
• Ensuring all china, glassware and silverware are replenished in a timely manner
• Clear, clean and re-set all tables in a timely manner, according to standards
• Welcome each guest and serve food, coffee, water and other beverages whenever appropriate

QUALIFICATIONS

• Previous Food & Beverage experience a plus
• Prior experience in luxury hotel/restaurant a plus
• ServSafe certification

SAFETY REQUIREMENTS

• Follow all health and safety procedures
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed

LANGUAGE SKILLS

• Ability to communicate (read and/or write and speak) in the English language to the level of mutual understanding with coworkers and guests

PHYSICAL DEMANDS

• Able to stand for up to 8 hours: sit, reach, grasp, lift/carry up to 50 pounds, walk, climb, kneel, squat, bend, push, pull
• Ability to stand/walk for length of shift