What are the responsibilities and job description for the The Fed Busser / Food Runner position at The Langham Boston?
Perks
Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
PURPOSE AND OBJECTIVES OF POSITION
The Busser/Food Runner is a member of the Food and Beverage team that assists in ensuring that Langham Hotel guest service and food and beverage standards are met. Hospitable, welcoming and friendly guest service, are essential requirements of the position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves food per established procedures in a timely, efficient and friendly manner
- Stock station including: glassware, flatware, china and napkins
- Greet guests, refill waters
- Clear dirty dishes/glasses from table after each course.
- Reset tables as necessary per established procedures
- Brew Iced Tea, Coffee, replenish bottled waters
- Assist the kitchen in setting and breaking down service station
- Provide maximum levels of guest service while maintaining Langham Hotel standards
- Assist servers in polishing glassware
- Respond to guests requests appropriately, report comments to manager
- Provide maximum levels of guest service while maintaining Langham Hotel standards
- Report duty as scheduled by manager according to operating hours with flexibility
- Maintains cleanliness of each table in each section of the restaurant
SUPPORTIVE FUNCTIONS
- Bring dirty linen to laundry and pick up clean linen
- Assist server as needed
- Maintain cleanliness of work area
- Complete assigned daily side work
- Additional duties not mentioned above may also be requested by supervisor
JOB KNOWLEDGE, SKILL AND ABILITY/ EDUCATION AND/OR EXPERIENCE
- Use oral communication effectively to perform work i.e. speaking with guests, understanding guests, coworkers
- Make minor decisions requiring logical judgment, i.e. task sequencing
- Must have related previous experience in similar environment
- Demonstrate team playing skills at all times
- Have positive attitude and set example among colleagues
- Must have full availability to work restaurants hours of operation
PHYSICAL DEMANDS
- Stand; reach; grasp; lift/carry up to 30 pounds; walk; kneel; squat/bend; push/pull
