What are the responsibilities and job description for the The Fed Server position at The Langham, Boston?
PURPOSE AND OBJECTIVES OF POSITION
Named the 4th Best Hotel Bar in the United States by USA Today, The Fed is a British-inspired cocktail bar with a sophisticated New England twist. Featuring an enticing range of craft cocktails, cold beer and elevated pub fare, The Fed is the perfect place to celebrate all of life's moments. The Server is a member of the Food and Beverage team that assists in ensuring that guest service and food and beverage standards are met. Hospitable, welcoming and friendly guest service, are essential requirements of the position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet guest and take beverage/food orders
- Set-up lounge/restaurant for evening cocktail service and dinner service
- Serve beverages/food per established standard procedures
- Up sell additional items to all guests
- Respond to guest’s requests; report complaints to manager
- Provide maximum levels of guest service while maintaining Langham Hotel standards
- Report duty as scheduled by manager according to operating hours with flexibility
SUPPORTIVE FUNCTIONS
- Assist bartender/busser/barback as needed
- Maintain cleanliness of work area
- Complete assigned side work
- Additional duties not mentioned above may also be requested by a supervisor
JOB KNOWLEDGE, SKILL AND ABILITY/ EDUCATION AND/OR EXPERIENCE
- Must have knowledge of wine/spirits/food
- Use oral communication to perform job; speaking with guests
- Make minor decisions requiring limited judgment, i.e. task sequencing
- Make general decisions in the absence of specific directions, i.e. not to serve intoxicated guests, prioritizing workload
- Must have related previous experience in similar environment
- React well and remain in control when working with high volume under pressure
- Attend monthly department meeting and provided trainings
- Demonstrate team playing skills at all times
- Have positive attitude and set example among colleagues
CERTIFICATES, LICENSES, REGISTRATIONS
- Must become TIPS certified if not already
PHYSICAL DEMANDS
- Stand; reach; grasp; lift/carry up to 30 pounds; walk; kneel; squat/bend; push/pull
