What are the responsibilities and job description for the Massage Therapist-Full Time position at The Langham, Chicago?
Job Summary
Primary Objective of Position :
Primary responsibility is to deliver excellence in quality Spa services to guests / visitors / members in a timely, courteous and efficient manner.Escorts clients to and from treatment rooms, attending to any immediate needs throughout Spa visit.Assists in providing information to any inquiries and helps to coordinate all guest requests for services
Responsibilities and Job Duties :
Maintain complete knowledge of Spa Services, Products and Fitness Programs
Maintain complete knowledge of Forbes, Chuan Spa, and The Langham standards and comply with hotel and departmental policies and procedures
Set up workstation / Treatment room by following sanitation protocols and stocking with necessary supplies.Maintain cleanliness throughout shift by following sanitation protocols
Accommodate all guest requests expediently and courteously
Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction
Assists to maintain cleanliness of Prep Room / Spa / Locker Rooms / Treatment Rooms following sanitation protocols
Escort guests to and from treatments
Requirement .
Experience Required :
High School diploma preferred.Massage School degree preferred
One to three years previous experience in a Spa, Private Practice, Doctor’s Office, Chiropractor’s Office or any combination
500 hours minimum from recognized school of massage
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