House Attendant

DEPARTMENT: Housekeeping

JOB TITLE: House Person

REPORTS TO: Housekeeping Managers/Housekeeping Supervisors

SUPERVISES: NA

PRIMARY OBJECTIVE OF POSITION:

Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assists room attendants in order to maintain Langham high standards of quality.

RESPONSIBILITIES AND JOB DUTIES:

· Empty room attendant carts and guest rooms of dirty linens and trash.

· Stock closets and Room Attendant carts as needed with all supplies and linens as directed.

· Obtain amenities and supplies for room attendants as directed.

· Make up rollaway, sofa beds, and cribs.

· Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

· Clean and remove spots from corridor walls, doors, and carpets.

· Flip mattresses and move furniture such as bed frames, desks, and dressers as assigned by supervisor.

· Responsible for completing inventory.

· Assist with Turndown Service as needed.

· Complete guest requests or traces.

· Report any defects found in corridors or landings to the Housekeeping Coordinator.

· Maintain supplies kept in storage and in the Housekeeping cages.

· In slow season it is necessary to support in other areas such as laundry and public areas.

· Respond to guest questions. Provide guest assistance, directions, and information as requested.

· Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

PHYSICAL DEMANDS:

· Physical activities include kneeling, crouching, bending, stooping, pushing, pulling, walking, talking, seeing, hearing, bending, handling, feeling, reaching, stretching, grasping.

· Requires repetitive motion of the hands, wrists, shoulders and back with repeated bending and stooping.

· Ability to work alone in an established routine.

· Ability to push, pull, or lift House Person carts or mattresses weighing up to 200 lbs.

· Ability to push or pull maid carts weighing up to 100 lbs.

· Ability to lift and carry objects weighing minimum of 50 lbs.

· Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

· Ability to communicate effectively with other employees, as well as guests.

· Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.

SPECIAL SKILLS REQUIRED:

· Fluency in English both verbal and non-verbal.

· Ability to:

o Perform job functions with attention to detail, speed, and accuracy.

o Prioritize and organize.

o Be a clear thinker, remaining calm and resolving problems using good judgment.

o Follow directions thoroughly.

o Understand guest’s service needs.

o Work cohesively with co-workers as part of a team.

o Work with constant supervision.

o Maintain confidentiality of guest information and pertinent hotel data.

EDUCATION REQUIRED:

· Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the job.

EXPERIENCE REQUIRED:

· Previous hospitality experience preferred.

LICENSES OR CERTIFICATES:

None needed.

Job Type: Full-time

Pay: $23.00 - $26.56 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Pasadena, CA 91106 (Required)

Ability to Relocate:

• Pasadena, CA 91106: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $27