Client Analytics Consultant

Job Title: Client Analytics Consultant

Reports To: Manager, Analytics

FLSA Status: Exempt

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch. With a forward-thinking, modern and creative approach, we take strong pride in the exceptional service that we provide to our clients and their employees. What makes us unique is the combination of our expert knowledge in the fields of leave and interactive process administration, and disability management, coupled with our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only a continuous goal of ours at The Larkin Company, but it is something that we continuously achieve; evidenced in the feedback that we receive from our clients and their employees. Our customer focus does not originate from a feeling that “we must provide good service”, but instead a genuine passion to provide great service.

The Team

While we are not located in the same physical office, we are a highly collaborative, hardworking team. We have a people-centric focus on our team, as well as a commitment to a fulfilling client experience while balancing interdepartmental needs. We enjoy a refreshing, fun, and supportive work environment; while maintaining a culture which demands high quality, efficiency, and the utmost professionalism. The Customer Success team is responsible for business development as well as ongoing client implementations and relationship management, with a focus being on finding the right long-term partners for The Larkin Company. Within the Customer Success team, the Client Analytics Consultant plays a key role in driving strategic insights and supporting business development, client implementations, and ongoing relationship management. We focus on supporting our partners, using data and analysis to enhance decision-making and client outcomes. We partner with every other team at The Larkin Company to effectively support our clients and their evolving needs.

The Role (Expectations)

The ideal candidate is a data-driven professional with a passion for delivering insightful analytics and strategic decision-making support. They are an effective communicator, problem-solver, and able to translate complex data into meaningful insights that drive business outcomes. They exhibit strong organizational skills, are self-motivated, and thrive in a fast-paced, evolving environment. This individual will play a key role in leveraging data to enhance client trust, optimize business processes, and support revenue growth and client retention. They will be responsible for analyzing leave, disability, and claims data, identifying trends, and providing actionable recommendations to improve efficiency, mitigate risk, and maintain compliance. They will demonstrate strong research and analytical skills, with the ability to interpret and advise on employer policies, federal/state regulations, and best practices related to leave management, ADA accommodations, and claims forecasting. We are looking for someone who is not only skilled at identifying data-driven solutions but also proactive in driving continuous improvement initiatives. They will partner cross-functionally to address root causes of escalations, advocate for client needs, and contribute to enhancing Larkin’s analytical capabilities to deliver greater value to our clients.

Job Duties and Essential Functions:

With minimal to no direction from management, proactively:

• Provide Thought Leadership to Drive Gold Standard End-to-End Client Experience: Translate complex data findings in a clear and compelling manner that resonates with both internal teams and clients, enabling clients and stakeholders to make informed decisions. Present findings and recommendations in a consultative manner.
• Deliver Strategic Analysis and Insights: Partner cross-functionally to identify root causes of data trends (i.e., usage, performance, engagement, feedback, financial) and refine Larkin’s analytics capabilities to deliver greater predictive accuracy and value to our clients.
• Client Success Empowerment: Partner closely with Client Success leadership and CSMs to understand their needs and develop analytical frameworks, dashboards, and reports that directly support their client engagements and strategic planning.
• Uncover Insights for Product Optimization and Innovation: Analyze and interpret data to uncover meaningful insights that drive product innovation and process improvement.
• Use Data as a Strategic Advantage: Leverage technology and statistical modeling techniques to analyze historical data, identify patterns, and evaluate the impact of regulatory or policy changes.
• Training & Enablement: Educate and empower the Client Success team on how to effectively leverage data and insights in their client interactions.

Qualifications:

• A four-year college degree or a professional certification in Mathematics, Statistics, Economics, Engineering, or a related technical field; or any equivalent combination of education and related experience is required
• Minimum 3 years of leave of absence administration or a related field in which knowledge and application of federal and state leave laws is necessary
• Minimum 5 years in an analytics role and a proven track record of being a strategic partner and trusted advisor
• Ability to travel

Skills:

• Business Acumen: Strong ability to understand the client’s industry and business goals to personalize your strategy.
• Proven ability to translate complex data into actionable insights and communicate them effectively to both technical and non-technical audiences
• Strategic Thinking: Ability to interpret data trends and provide actionable insights.
• Customer Focus: Passionate about delivering exceptional service.
• Attention to Detail: A key part of this role is to ensure data integrity and reporting accuracy, enabling leadership and clients to make informed decisions.
• Strong Communication: Excellent written, verbal, and interpersonal skills to build strong relationships and communicate findings clearly to stakeholders.
• Problem-Solving: Creative and solution-oriented with sound judgment.
• Time Management: Ability to juggle multiple clients, initiatives, and projects in a fast-paced environment.
• Organization & Prioritization: Manages multiple projects, meets deadlines, and adapts to change.
• Experience working with large datasets.
• Experience with SQL for data extraction and manipulation.
• Advanced Excel.
• Data visualization (Sisense preferred).
• Understanding of statistical concepts.
• Strong knowledge of forecasting techniques and financial modeling.

Key Behaviors:

• Ownership mindset: Take complete ownership of your projects, from data clean up through visualization and delivery.
• Proactive and “scrappy” mindset: Passionate in proactively tackling challenges and no challenge is too daunting to conquer
• Learner: Eager to learn with a positive attitude.
• Teamwork: Collaborates effectively with all teams, across all levels.
• Professionalism: Maintains confidentiality, demonstrates confidence, and upholds company values.
• Adaptability: Stays current with industry changes and client needs.