What are the responsibilities and job description for the Account Manager position at The LaSalle Group?
LaSalle Network has partnered with one of our clients in their search for an Account Manager to join their team. The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions and problems, issuing resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. This role will proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points. Account Manager Responsibilities : Track, follow-up, and resolve the customers outstanding issues in a timely manner Prepare documentation and reports for the customer base such as customer QBR's Assist directly with departments to ensure customers' requests are being answered Assist in training peers on improving customer interactions and customer support services Other duties may be assigned as needed Account Manager Requirements : 2 year experience in customer service field preferred but will train Excellent phone etiquette Excellent verbal communication skills Punctual Able to work with minimum supervision Should be customer service driven Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint) Able to multi-task Professional appearance If you are interested in this opportunity and meet the qualifications, please apply today! Thank you, Emily Schact Team Lead LaSalle Network LaSalle Network is an Equal Opportunity Employer m / f / d / v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
