What are the responsibilities and job description for the Customer Experience Area Manager position at The LaSalle Group?
Are you passionate about creating equitable learning opportunities and making a difference in student transportation? Join a mission-driven organization that partners with school districts to provide safe, reliable and innovative transportation solutions for students in need. Our client is seeking a dynamic Customer Experience Area Manager to lead operations across Illinois, Indiana and Wisconsin and drive meaningful impact through exceptional service and client relationships.
Customer Experience Area Manager Responsibilities :
Lead and develop a high-performing team of Account Managers, using KPIs and data insights to drive results
Provide real-time feedback, address performance gaps and foster an inclusive, collaborative environment
Implement workflow changes and facilitate smooth transitions through effective change management
Build strong client partnerships to enhance service delivery, retain accounts and support growth opportunities
Resolve service, contractual and financial issues, ensuring operational continuity and client satisfaction
Oversee daily account operations, ensuring efficient resource allocation to meet client needs
Analyze KPIs to identify trends, improve performance and enhance service quality
Oversee onboarding and seamless integration of new accounts within your assigned region
Ensure compliance with all regulatory and contractual requirements, maintaining high safety and operational standards
Customer Experience Area Manager Requirements :
Bachelor's degree or equivalent experience in a leadership role
5 years of experience driving customer satisfaction and operational efficiency
4 years in people management, with a focus on KPI-driven decision-making and team development
Proven ability to manage multiple accounts and teams across diverse locations
Strong problem-solving skills and experience with change management
Reliable transportation and flexibility to travel regularly within the assigned region
If you are interested in this opportunity and meet the qualifications, please apply today!
Thank you,
Allison Sachnoff
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m / f / d / v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
