What are the responsibilities and job description for the Service Desk Technician position at The LaSalle Network?
Need tech support in Salisbury, MD? You're it. LaSalle Network is hiring a Service Desk Specialist for a contract role through the end of June. You'll be taking on a steady flow of tickets (think 20-40 a day), solving everyday tech issues, and helping end users feel like they've got their own IT superhero. This is an onsite role, and we're looking for someone who can jump in, pick up the phone, and get it done.
Service Desk Specialist Responsibilities:
- Troubleshoot tech problems over the phone, email, and outbound calls
- Use Cherwell and IAM to track and resolve 20-40 tickets per day
- Provide in-person deskside support for issues that need more than remote magic
- Keep documentation clear, consistent, and updated
- Help users solve problems with patience, positivity, and professionalism
Service Desk Specialist Requirements:
- Help desk or IT support experience (you've done this before)
- Comfortable working with ticketing tools-bonus if it's Cherwell
- Solid multitasker who can stay calm under pressure
- Strong communicator and all-around team player
- Must be onsite in Salisbury, MD
- Available now through the end of June
It's a short-term role with a big opportunity to grow your experience and work with a team that knows how to move fast. Sound like your kind of challenge? Apply today!
Thank you,
Ashish Saluja
Project Manager and Technical Recruiter
LaSalle Network
