What are the responsibilities and job description for the Salon Front Desk and Social Media Coordinator position at The Lash Babe Co.?
Welcome to The Lash Babe Co. in Terre Haute, Indiana. We are a trendy, salon on 7th & Margaret with over 2500sqft! We are Terre Haute's First Indiana Recognized Lash Academy!! We are looking for more babes to join our team!
Responsibilities
- Manage content and schedules for all social media accounts (mainly IG/FB)
- Stay updated on industry trends, emerging platforms, and best practices in influencer marketing to continuously innovate and improve our strategies.
- Create, shoot & post content on social media platforms
- Develop and implement social media strategies to increase brand awareness and engagement
- Stay up-to-date on industry trends and best practices in social media marketing
- Check in/out clients at the front desk
- Assist with salon flow as needed
- Ensure client comfort and safety throughout the services provided.
- Maintain a clean and organized work area, sterilize tools, and follow proper sanitation protocols.
- Provide excellent customer service, ensuring client satisfaction and building strong relationships.
- Understands, promotes, and sells our service offerings
- Understands and promotes exclusive retail products for guest’s at-home usage and aftercare.
- Creates excellent experience for guests with a charismatic, friendly, and helpful attitude
- Provides frequency recommendations and education to guests on proper aftercare
- Generates new clientele through the referral program ($5 when you refer a friend and they mention you)
- General day-to-day operational tasks for the studio
- Build and maintain relationships with clients, encouraging repeat appointments and referrals.
- Manage bookings and appointments with punctuality and efficiency.
- Collaborate with other salon staff to ensure clients receive the best possible service and leave satisfied with their experience.
- Check out clients and customers with boutique and service items
- Maintain the boutique and Help with local boutique events
- Come up with shopping and salon events to happen quarterly/seasonally.
- Assistant to the owner
- Warmly greet clients and customers, have them wait in the waiting area and notify their service provider of their arrival.
- Book and confirm appointments via phone or email.
- Process transactions and issue receipts
- Offer beverages to clients who are waiting or processing at a hair station
- Welcome walk-ins and answer questions of customers
- Inform clients of deals, discounts and upcoming events.
- Sell products when appropriate
- Manage phone calls and messages
- Update client records (ensure everyone has a card on file)
- Keep track of what is needed in the salon
- Make sure all service providers are working and clocked in, when not working, clocked out.
- Get clients in the door!
Requirements
- Passionate about the beauty industry and social media.
- Have some Social Media Experience
- Outgoing personality, able to work with others and be a team player.
- Positive attitude, professional demeanor, neat and clean appearance.
- Strong work ethic, willing to sell additional products and services.
Job Types: Full-time, Part-time
Pay: $8.00 - $10.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- What type of experience do you have relating to this job?
Work Location: In person
Salary : $8 - $10