Platform Systems Engineer

Overview:

The Engineering team manages and supports technical operations across The Last Mile organization, including internal tooling and our Platform as a Service (PaaS), which operates in prisons nationwide. Daily engagements range from fielding ad-hoc requests supporting remote facilities to proactively monitoring our PaaS infrastructure and deployments using our automation frameworks. This is a highly collaborative role with the opportunity to engage with an extensive range of systems and technologies.

Responsibilities:

The Platform Systems Engineer is engaged with all aspects of technology for The Last Mile, including internal business systems and the infrastructure and platforms supporting the program's services. This includes involvement in the selection process for systems and platforms in support of organizational requirements and designing their implementation, all the way through deployment, monitoring, managing operational support, and maintenance. This role is also responsible for managing and supporting our zero-trust network infrastructure and ensuring the organization maintains suitable controls and audit mechanisms.

Duties and Responsibilities:

• Evaluate organizational technical needs and priorities, develop and enhance existing technical infrastructure to meet future organizational needs
• Prioritize efforts, support escalations, and drive resolutions promptly
• Monitor platform infrastructure and respond to alerting
• Troubleshoot platform availability and performance issues, including network traffic identification
• Coordinate platform updates and deployments across the organization
• Maintain deployment lifecycle using test environments and automated deployment of rolling updates
• Field organization platform requirements and develop solutions which maintain our security posture
• Participate in peer review of solution designs, incorporating feedback and providing guidance to other team members

Required Skills and Experience:

• A passion for solving challenges and empowering people through technology
• Strong verbal, and written communication skills
• Ability to support code written in bash, Python, JavaScript, PHP, and Ruby
• Performing deployments and configuring instances using Ansible and Terraform
• 3 years of enterprise web application experience as a cloud, devops engineer or technical expert
• Managing Open Source infrastructure, including Linux
• A strong understanding of IP networking, including switching, routing, 802.1x, and support of fundamental IP services and protocols (DNS, HTTP(S), SSH, IPsec)
• A strong understanding of information security fundamentals, including risk assessment, and management
• A strong understanding of computer hardware and peripherals
• Support and maintenance of ticket, and git driven workflows

Nice to Have:

• Management of layered GCP projects and shared VPCs through Terraform
• Use of Palo Alto Networks Panorama to manage remote devices and networks
• Remotely supporting macOS, and ChromeOS environments
• Integration, extension and support of OAuth SAML authentication authorization
• Tiered G Suite administration of both devices, and users

The Last Mile is an equal-opportunity employer and values diversity in our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. Additionally, we are a Fair Chance Employer, meaning we do not discriminate against justice-impacted individuals or perform background checks. We openly encourage justice-impacted individuals to apply for employment.