What are the responsibilities and job description for the Customer Service Expert position at The Laurel Group?
**Job Summary**
The Laurel Group is seeking a skilled Salesperson/Designer to join our team. As an expert in outdoor living furniture and products, this role requires excellent communication skills, product knowledge, and the ability to provide exceptional customer service.
About the Role
- Provide quotes and presentations to clients interested in purchasing products from our showroom floor or special ordering from vendors.
- Perform all sales functions in Point of Sale.
- Prepare presentations for clients including product visuals, proper client pricing, shipping/freight charges, and lead time.
Responsibilities
- Provide the highest level of customer service to all clients in person, via phone, and email.
- Familiarize yourself with all products available through our vendors, including custom options.
- Be a furniture expert, always knowing where to find answers.
- Use a tracking sheet to stay updated on client orders.
- Stay in regular contact with clients alerting them of changes in lead time, delays, or issues with their order.
- Work with your manager to resolve and diffuse any issues to keep clients happy.
Requirements
- 2-4 years' experience with retail sales.
- Design experience, formal training not required.
- Conversant in PC skills, particularly Excel and Word.
- Good communication skills.
- Self-motivated and can prove they have worked as part of a dynamic team.
- Strong attention to detail and sound analytical skills an absolute must.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Tuition reimbursement
