What are the responsibilities and job description for the Sales and Design Specialist position at The Laurel Group?
Job Overview
The Laurel Group is seeking a skilled and charismatic Salesperson to join our team as a Designer Salesperson. As an Outdoor Living furniture & product expert, this position requires knowledge of all featured furniture, pottery, and accessory vendors in the showroom.
About the Role
This role involves providing quotes and presentations to clients interested in purchasing products from our showroom floor or special ordering from vendors. Key responsibilities include:
- Providing the highest level of customer service to all clients in person, via phone and email.
- Performing all sales functions in Point of Sale.
- Preparing presentations for clients including product visuals, proper client pricing, shipping/freight charges and lead time.
- Providing home consult visits for clients when needed, to take photos of property and meet one on one to assess their wants and needs for their project.
- Familiarizing yourself with all products available through our vendors including custom options.
- Being a furniture expert, always knowing where to find answers: catalogues, websites, colleagues or management.
- Using a tracking sheet to stay updated on your client orders.
- Staying in regular contact with clients, alerting them of changes in lead time, delays, or issues with their order.
- Working with your manager to resolve and diffuse any issues in order to keep clients happy.
- Working with Support/Delivery team to schedule client deliveries.
- Promoting all services provided by The Laurel Group divisions (Design Build, Maintenance, Sports Courts etc).
- Executing proper opening and closing procedures for the showroom.
- Assisting with outdoor sign changes.
Requirements
To be successful in this role, you will need:
- 2-4 years' experience with retail sales.
- Design experience. Formal training not required.
- Conversant in PC skills, particularly Excel and Word.
- Photoshop or Illustrator and working knowledge of AutoCad a plus.
- Good communication skills.
- Self-motivated and able to work as part of a dynamic team.
- Strong attention to detail and sound analytical skills an absolute must.
