What are the responsibilities and job description for the Inside Sales Associate position at The Law Offices of Josephia Rouse?
Description
We're looking for an outgoing inside sales representative to help us smash our sales goals! You'll help us generate leads by prospecting potential clients and add qualified leads to the sales funnel. This is a great position for individuals who love working in a fast-paced environment where they can maximize their earning potential. If this sounds like a job you'll love, apply now!
Responsibilities
In accordance with the ethical rules governing lawyers, the Salesperson will not :
Provide legal advice
Quote a fee (however, the Salesperson may share a fee that has been determined by the Owner), or enter into an engagement with a PNC "Potential New Client"
The Salesperson will :
Prepare prospective clients for entering into an engagement with the Owner or other designated attorney by obtaining the client's signature and then receiving an attorney's approval
The Salesperson will conduct in-depth meetings with Prospective New Clients for the purpose of selling legal services. During these meetings, the Salesperson will :
Follow policies and procedures to communicate with PNCs effectively
Collect information about PNCs for which they are seeking the Firm's help
Assure the PNCs that the Firm's attorneys and staff will be able to help them
Show compassion for PNC's troubles
Provide a general description of the Firm's services in the area where the PNC needs help
The Salesperson will oversee the client onboarding process :
Create the Engagement Agreement and accept payment with attorney approval
Send emails to appropriate parties within the firm to start a new case
Follow up with clients 5 days after being hired and verify onboarding was completed
Follow up with clients 15 days after being hired to ensure they are receiving great client support and answer any of their current concerns
The Salesperson will :
Stay in contact with PNCs who do not appear for their consultation, and PNCs who do not sign up after their initial consultation to keep the door open for them to come in when they are ready
Keep detailed records about the number of PNCs that contact the firm, the number that is scheduled for an initial consultation, come in for initial consultations, the number that engages the firm, and other associated metrics (referral source, average case value, etc.
Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on the "front lines" experience
Generate qualified leads for the sales team so they can provide a quick response to customers
Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads
Keep the customer database updated to ensure information on prospective and past clients is current
Expand the clientele by finding new business opportunities within specific geographies
Record monthly and quarterly sales and performance goals to ensure they are being met
Qualifications
2 years of experience in sales of products or services in a law firm setting luxury or high-end products and services are preferred. A proven track record using a consultative sales approach is required
A strong interest in consultative solutions selling
Experience with CRM, particularly reporting, is required
Knowledge of the legal industry is an asset
Real-life experience & a few "battle scars" give you empathy and understanding is an asset
Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus
High school diploma required, bachelor's degree preferred
Must have a valid U.S. driver's license and be able to travel by car
Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills
Understand the sales process and how to enter information into client databases
Proven track record of at least 2 years of experience in a sales position or related field
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