Business Operations Manager

Job Purpose:
The Lawn Ranger of St. Augustine is seeking a dedicated and experienced Operations Manager to lead our field operations team. This role is pivotal in ensuring our landscaping and maintenance services are delivered efficiently, safely, and within budget, while upholding our high standards of quality and customer satisfaction. The ideal candidate will oversee staff, equipment, materials, and subcontractors, while promoting the growth and development of our field team and supporting the overall goals of the company.

Reports to: Owner

Key Responsibilities:

Field Operations Management:

• Supervise and evaluate all field personnel quarterly to ensure high performance.
• Schedule and coordinate all work (projects and maintenance accounts).
• Ensure the availability of materials and equipment for timely project completion.
• Maintain and update company Standard Operating Procedures (SOPs).

Safety and Compliance:

• Enforce adherence to all safety procedures and ensure a safe work environment.
• Conduct weekly safety meetings and ensure the implementation of safety programs.

Team Development:

• Hire, train, supervise, and mentor field staff to foster growth and leadership within the team.
• Develop and oversee training programs to enhance staff skills and operational efficiency.

Resource Management:

• Monitor and evaluate equipment usage, making recommendations for purchases.
• Maintain the organization and efficiency of the company yard space.

Operational Excellence:

• Identify and address operational weaknesses to improve efficiency.
• Ensure that production standards, job costing, and reporting are accurate and timely.
• Collaborate on the development and achievement of annual budget and strategic goals.

Customer Focus:

• Monitor job sites for quality and scope adherence to meet customer satisfaction.
• Support sales and marketing efforts with technical expertise and enhancement recommendations.

Continuous Improvement:

• Develop and implement best practices for operations, fleet, and safety.
• Engage in professional development, continuing education, and industry involvement.

Appraisal Criteria:

• Contribution to achieving annual budget and business development goals.
• Maintenance of safe, professional, and efficient field operations.

Success Factors:

• High-energy leader capable of building relationships with clients and team members.
• Organized and detail-oriented in all aspects of the role.
• Self-motivated with minimal supervision needed.
• Knowledgeable in landscaping, turf management, and equipment maintenance.
• Strong communication, organizational, and time-management skills.

Qualifications:

• Extensive knowledge of trees, shrubs, and plant/turf diseases.
• Florida pesticide applicator’s license (preferred).
• Prior supervisory experience in commercial landscaping (preferred).
• Mechanical aptitude and computer skills.
• Valid driver’s license and clean driving record.

Key Performance Indicators (KPIs):

• Safety – Ensuring a safe work environment.
• Employee Retention – Building a committed and skilled team.
• Client Retention – Delivering exceptional service consistently.
• Operational Efficiencies – Optimizing resources and processes.
• Quality – Maintaining high standards of work.
• Profitability and Revenue Growth – Achieving financial targets.

Why Join The Lawn Ranger?

We are a trusted and growing landscaping. lawn maintenance, and pest control company in St. Augustine, FL, with a reputation for quality and excellence. As Operations Manager, you will play a key role in shaping the future of our operations while enjoying a supportive and collaborative work environment.

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Ability to Commute:

• Saint Augustine, FL 32084 (Required)

Ability to Relocate:

• Saint Augustine, FL 32084: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $70,000