Crisis Assistant

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Job Type

Full-time

Description

Shifts available: 8:00 pm - 6:00 am and 12:00 pm - 10:00 pm

POSITION PURPOSE AND OBJECTIVES

In two person teams, the Crisis Assistant responds with a licensed Clinician to crisis scenes in the community. This position gathers collateral data at the scene. The worker can also provide transportation for clients to/from community sites. All job functions are performed under the supervision of the Crisis Services Manager.

Essential Job Functions

• In collaboration with the Crisis Clinician, gathers collateral data at the scene to help resolve crisis within the community.
• Accompanies clinician health officers in pre-hospital screening with clients in the community.
• Works with client's primary psychiatrist, case manager and/or counselor.
• Manages the care of clients in consultation with the Crisis Clinician, Team Leader, client's primary case manager, counselor and doctor. Makes phone calls and coordinates services.
• Provides one-on-one assistance to clients and significant others or families, monitors behavior and mental status of clients at the crisis scene, and documents appropriate services in client charts.
• Answers the Hotline, gathers collateral information and provides information and referrals to community services.
• Transports clients to and from community sites as needed.
• Works flexibly with other team members.
• Attends agency and unit meetings, completes reports (e.g. contact sheets, shift reports, crisis alerts, etc.), and performing all necessary chart and telephone documentation in a timely manner.
• Ensure competence and annual certification in the following areas: CPR and First Aid, and Crisis Intervention.
• Utilize respectful, trauma-informed language in all aspects of the job.
• Collaborate with treatment team to support techniques that are client-first and include trust and respect
• Promote and support Trauma Informed Care implementation and initiatives within the organization
• Use the Trauma Informed Care approach to work collaboratively with clients and other team members (internal and external) to help support clients in their treatment and recovery
• Must be able to react to change and stress productively and to handle other related tasks as assigned.
• Must be able to maintain regular and predictable attendance and punctuality.
• Must be able to get along with others and work as a team.
• Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
• Must be able to follow and conform to the treatment plan of the clients on the residential unit.
• Other related duties as instructed by the team leaders
  
  

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Riveon Mental Health and Recovery Policy and Procedures, including sensitivity and adherence to clients' rights, confidentiality, and health and safety issues; good interpersonal skills in order to interact efficiently with clients, doctors, other clinicians, and in dealing with the public on the hot line calls; the ability to assess clients' strengths, needs, and individual situations; knowledge of mental illness and psychotropic medications; must have a working familiarity with treatment plans.
• Must be able to work independently and to follow directions of various team leaders and shift supervisors.
• Must exhibit sensitivity to different cultures.
  
  

WORKING CONDITIONS

• The majority of the time is spent in the community.
• The individual will have a large amount of client contact and must have excellent language and speaking skills.
• The individual may also spend a portion of their time on the phone.
• This individual may periodically be required to lift and/or carry up to 10 pounds.
• Must be able to physically interact with client and others in emergency situations to prevent harm to client and others.
• The individual in this position must be able to communicate clearly both verbally and in writing.
• Due to the computer work this individual must be able to sit for extended periods of time and operate required equipment.
  
  

Requirements/Qualifications

• Associate's degree in a related field and experience in mental health is preferred, along with good interpersonal skills and oral/ written communication. Prior work experience, education and training in lieu of the degree will be considered.
• The necessity for travel in this job requires that the employee possess a valid Ohio driver's license with less than 6 points in a 36-month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.
• Must be able to work differing shifts, weekends, and holidays.
• Must have favorable references and/or evaluations.
• Candidates with educational backgrounds and training in trauma-informed and/or trauma-specific services, a plus.