Manager, Strategy & Operations

We are looking for an energetic, highly motivated Manager with demonstrated experience working with product managers, project management, reporting and analytics and Salesforce Administration experience. You will report to the Director - Strategy & Operations for Global Sales and will work closely with teams that manage our B2B customers, to manage key products that are critical for the success of LHW. This includes, but is not limited to, supporting both teams' Salesforce strategies and enhancements, client-facing information portals, and automation tools. You will also support the Director- Strategy & Operations with overall Sales strategy and general management of the team.

You will work with our teams across the globe to identify needs to enable those teams to create value for all key B2B customers. This is a great role to grow your project management skills, work closely with the product management process, drive change across large teams, and play a critical role in supporting the success of our B2B strategies.

This position is based in our New York City office, with a hybrid schedule requiring employees to work on-site two days per week.

In this role you will :

• Be the subject matter expert on the teams that support our B2B customer and hotel customer. You will represent those priorities and points of view in regard to development and enhancements of Salesforce. This includes Salesforce road mapping, managing data integrity, creating maintenance processes, partnering with IT to prioritize and execute enhancements.
• Work closely with teams and the Salesforce CRM product team to understand pain points and enhance Salesforce product capabilities.
• Drive change management and adoption of new Salesforce capabilities.
• Taking a customer-backed and evidence-based approach to defining, executing, and delivering a product roadmap and product strategy.
• Collaborate with cross-functional teams including the teams that support our B2B customers, Marketing, IT and Product Management to develop Sales enablement strategies, tools and materials.
• Lead the advancement of one of our key customer-facing tools, the Sales Portal.
• Influencing internal stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment.
• Create and maintain relevant content such as playbooks, SOPs, product training materials, and presentations.
• Support the Director, Sales Strategy & Operations with overall strategy.
• Core job responsibilities would be divided as such (may evolve as required) :

Sales team Salesforce strategy & support : 35%

The ideal candidate will have :

Compensation

Expected Salary : $90,000-100,000

Target Incentive bonus : 10%

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer :

About The Leading Hotels of the World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence, and individual flair allows them to create story-worthy moments for their guests. And it is these authentic, individualized experiences combined with the warm hospitality and high-touch service they provide that keeps discerning travelers returning again and again. LHW's collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW's tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit : www.lhw.com, Facebook at [redacted], Twitter at [redacted] and Instagram [redacted]

LHW is an equal opportunity employer. LHW does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Salary : $90,000 - $100,000