Mail Sorter/Mail Production Operator

DEFINITION: This is work that involves the operation of high-volume, production-level mail sorting equipment in a centralized mail production facility.

An employee in this job is responsible for operating computerized, high-volume mail sorting equipment to process mail for bar-coding and sorting. Work involves preparing and adjusting equipment; reading and following instructions on job tickets/work orders; selecting, identifying, and entering individual job parameters; operating mail addressing equipment; monitoring jobs to ensure all job pieces have processed correctly and to protect confidentiality of information; and performing routine maintenance, adjustments, and minor repairs to equipment. Work also includes submitting daily production reports and ensuring work is completed within scheduled deadlines. An employee in this job may also function as a lead worker for Mail Production Assistants. Assignments are received with general instructions and are carried out within existing guidelines. Work is reviewed by a supervisor for overall completion, accuracy, and customer satisfaction.

Work is differentiated from Mail Production Assistant level by responsibility for one or both of the following:

• Operating computerized, high-volume mail sorting equipment.

• Serving as a lead worker for Mail Production Assistants.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Operates automated mail sorting equipment.

• Verifies the accuracy of processed mail.

• Ensures job tickets/work orders are completed on time and accurately.

• Performs routine maintenance, adjustments, and minor repairs to equipment.

• Packs, seals, wraps, and labels materials for postal delivery.

• Functions as a lead worker for Mail Production Assistants by assigning and reviewing work, training employees, and performing quality control functions for the work.

• May operate a motor vehicle used to pick up mail from various locations for mail sorting.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of office equipment operation.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to operate a personal computer.

• Ability to perform basic mathematical calculations, such as addition, subtraction, multiplication, and division.

• Ability to follow verbal and written instructions.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING:

• One year as a Mail Production Lead or Assistant;

or

• One year of mail pre-sort experience;