Operations Specialist

The League of Credit Unions & Affiliates (The League) is looking to hire a full-time Operations Specialist for our Member ATM Alliance (MAA) department. Ready to make an impact in a dynamic environment? We're seeking someone with strong interpersonal communication skills and excellent organizational abilities to help us thrive. If you can adapt to changing situations and excel in multitasking, we want to hear from you! Apply today and join a team that values flexibility and clear communication in a fast-paced atmosphere.The League provides a platform for advocacy, collaboration, and innovation, representing 381 credit unions in Alabama, Georgia, Florida, and Virginia and their 32.7 million members, as well as $453.6 billion in assets. The League serves as an advocate through credit union engagement, advocacy impact, Foundation resources, and LEVERAGE products, and services. Our employees enjoy exceptional benefits, including health, dental, vision, life insurance, long-term disability, flex-spending account, paid time off, volunteer time off, a 401(k)-plan including company matching, 14 paid holidays, professional development dollars, and tuition reimbursement. For the past three years, we were honored to be named one of Alabama's Best Companies to work for by the Best Companies Group and an "Employer of Choice" in Florida and Georgia in 2023. At The League, our culture, work-life balance, team member engagement, values, and our continuous mission to support credit unions are our top priorities.As an Operations Specialist, you'll play a crucial role in maintaining our ATM network and supporting our credit union clients. Your responsibilities will include : ATM Network ManagementMonitoring MAA network status and system uptimeEnsuring availability of participating institutions' ATMsMaintaining records of ATM issues and conducting trend analysisCollaborating with third-party maintenance providers delivering world-class serviceFinancial OperationsGenerating and distributing accurate reports on transactional performance, returns, and adjustmentsPerforming daily reconciliation of ATM deposits and settlement processesReviewing deposit items and notifying participants of suspicious activity to prevent lossesClient RelationsBuilding and maintaining long-term relationships with credit union clientsAssisting credit unions in identifying opportunities within MAA servicesResponding promptly to client inquiries and resolve issues efficientlyKnowledge and ComplianceDeveloping expertise in credit union services, finances, and operationsStaying updated on MAA products, services, policies, and security measuresEnsuring compliance with information processing and security standardsContinuous ImprovementContributing to special projects that enhance MAA's network products and servicesIdentifying and proposing solutions for ongoing operational challengesStaying informed about industry trends and best practicesThis role offers an exciting opportunity to work at the intersection of financial technology and client service, making a real impact on the efficiency and security of our ATM network.Qualifications : An Associate degree in business administration or a related field is preferred.A minimum of three years in customer service is required. Experience in credit unions or banking is highly desirable.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, and Outlook) at an intermediate level is essential.Familiarity with ATMs and item processing functions is beneficial.Work Schedule : As an Operations Specialist, you can expect to work onsite from 8 : 00 a.m. - 5 : 00 p.m. Monday through Friday, with an option for occasional overtime. Minimal travel is required, as needed.How To Apply : If this job is what you are looking for, please take the next step and fill out our online application. This entire application process should take you less than five minutes to complete. Once you complete your application you will receive a link to complete a short assessment. Both are required to move forward in the process. Here at The League, we are proud to be an equal opportunity employer offering a team member-centric culture, competitive salaries, and exceptional benefits.The League enforces a drug-free workplace policy and employment offers are contingent on drug-screen and background check.