What are the responsibilities and job description for the Client Success Manager position at The Lean Way Consulting?
Company Description
Are you ready to take your career to new heights with a dynamic and innovative company? Apply and get the chance to be part of our Team!
At My Business Care Team, we believe in empowering our employees to achieve their full potential. Our growth is fueled by the passion and expertise of our team members.As we continue to expand, we are looking for ambitious, talented, and driven individuals to join us on this exciting journey.
Job Description
Full-time
As a Client Success Manager at My Business Care Team you will provide ongoing support to our clients and network with them.You should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Create process maps and process documents
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Establish clear retention goals and process milestones for the client and employees to work toward
Assist client as needed with setting up and navigating programs or any related tools
Review client complaints and concerns and seek to improve all aspects of the client experience with the company
Optimize existing processes within the company and actively enhance all Client Success initiatives
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Work with sales and marketing teams to boost customer referrals and develop case studies
Metrics that are tracked (subject to change based on business needs)
Increase client usage of our products through education, awareness, referrals.
Net promoter score for each client
Client retention
Qualifications
Bachelor’s degree or equivalent experience in customer support/success, sales, business development or account management.
3-5 years of experience in communications, marketing, sales, account management, or client success
Must have optometry and/or ophthalmology experience in operations
Additional Information
Desired Attributes:
Strong analytical and problem-solving skills.
Ability to work under pressure and manage multiple clients
Highly organized and detail-oriented
Exceptional ability to communicate and foster positive business relationships
Active team player, self-starter, and multitasker who can quickly adjust priorities
Next step:
Answer the assessment:
https://www.ondemandassessment.com/link/index/JB-C7KB48INI?u=1147712
