What are the responsibilities and job description for the Glasses and Contacts Sales (optician) position at The Lean Way Consulting?
Company Description
Classic Vision Care is a private group practice looking to expand private practice optometry. Our offices have been around for 40 years and we are looking to bring on partners in the business..
Job Description
Core Competencies:
Intermediate Technical Skills: Enhanced proficiency in optometric tasks, including accurate lensometry and pretesting.
Effective Communication: Ability to convey complex information to patients clearly and empathetically.
Sales and Customer Engagement: Strong sales skills with a focus on upselling and customer retention.
Inventory Management: Competence in managing stock levels and understanding product range. Conducting monthly audits.
Quality Assurance: Commitment to maintaining high standards in all aspects of patient care and service delivery.
Key Deliverables:
Effectively manage inventory
Ensuring optimal stock levels of frames.
Conduct pretesting and patient tech work with less than 5% error rate.
Maintain or improve the rate of five-star Google reviews.
KPIs:
Capture Rate: 45%
Multi-Pair Sales: 10%
FYS on Contacts: 65%
Customer Satisfaction Rating: 85%
5 star Google Reviews : 3 per week
Qualifications
Continued Education:
Courses: Advanced Optics, Inventory Management, Intermediate Sales Techniques.
Workshops/Seminars: Bi-monthly external seminars on opticianry trends and innovations.
Certification: Encourage completion of ABO certification if not already obtained; Introduction to NCLE (National Contact Lens Examiners) certification.
Additional Information
Hourly Rate:
Approximately $19.50 - $23
Incentives:
$500 performance bonus
One additional paid time off day.
Reimbursement of ABO certification/NCLE certification
