What are the responsibilities and job description for the Office Manager position at The Learning Experience #258?
General Managers at The Learning Experience are responsible for the operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.
Role Responsibilities:
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
- Performance and productivity for all operational aspects of the center
- Creates action plans based on past performance and forecasted occupancy
- Hires outstanding talent and ensures center is fully staffed with high performing teachers
- Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
- Processes timesheets ensuring the accuracy of timekeeping systems
- Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
- Manages all vendor relationships- organizes facilities maintenance and technology support
- In partnership with Center Director, conducts team meetings to communicate important information and set a direction
CUSTOMER ENGAGEMENT
- Executes marketing brand campaigns within the center and implements local marketing activities.
- Effectively uses social media channels for parent engagement and retention
- Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
- Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
- Has a strong understanding of the childcare offerings within the community
- Maintains the lead tracking portal and customer database
- Coordinates the registration process and maintains customer and employee information in center systems
- Responsible for communications to families (i.e. billing, newsletters)
- Plans and manages budget for “parent pleasers”
Qualifications:
- 3 years’ experience in retail/store management - cross-industry experience is welcome
- Demonstrated leadership ability with a minimum of 2 years of experience in a customer-facing sales setting
- Ability to leverage data to understand the business and make decisions
- Bachelor’s degree preferred