Operational Compliance Manager

Benefits:

• Childcare Discount
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Location: Chicago based role in close proximity to major airports to support 85% travel

As an Operational Compliance Manager, you will be critical in maintaining brand standards and ensuring consistent quality across all TLE centers. The ideal candidate will have a background in childcare field operations and a strong understanding of regulatory requirements and best practices in the childcare industry. Your expertise and attention to detail will be vital in maintaining our childcare centers' safety, quality, and overall operational excellence. This role will involve extensive travel to various locations across the country.

• Maintaining operational brand standards in our Childcare Centers is crucial for several reasons:
• Ensuring consistency in service quality, program delivery, and overall experience across all centers, regardless of location. This consistency helps build trust and confidence among parents and guardians, promoting customer loyalty and positive word-of-mouth.
• Reinforcing our commitment to excellence in childcare. Consistently providing high-quality care and complying with regulations helps establish and maintain a positive reputation in the industry.
• Minimizing compliance risks and potential liabilities associated with non-compliance. This helps protect the well-being of the children, staff, and the company.
• Provide center employees with a roadmap for success, ensuring they understand expectations and can deliver consistent quality.
  
  Key Responsibilities
• Operational Compliance: implement strategies, policies, and procedures to ensure compliance with regulatory guidelines, licensing standards, and company policies across all TLE Centers
• Quality Assurance: Conduct regular audits and inspections of the centers to assess compliance with operational brand standards, identify areas for improvement, and ensure consistency in service quality.
• Training and Education: Collaborate with the training department to develop and deliver training programs that promote operational compliance and enhance the skills of center staff.
• Risk Assessment and Mitigation: Identify potential compliance risks and develop strategies to mitigate them effectively. Monitor and respond to compliance-related incidents or issues promptly and appropriately.
• Documentation and Reporting: Maintain accurate records, reports, and documentation related to compliance activities, audits, and inspections. Prepare comprehensive reports for senior management regarding compliance status, trends, and areas of concern.
• Communication and Collaboration: Foster strong working relationships with center directors, regional managers, and cross-functional teams to ensure effective communication, alignment, and implementation of compliance initiatives.
• Continuous Improvement: Stay abreast of regulatory changes and industry best practices. Drive continuous improvement efforts by recommending and implementing enhancements to operational policies, processes, and systems.
  
  Qualifications
• Bachelor's degree in a relevant field (e.g., Early Childhood Education, Business Administration, Compliance Management)
• 3 years of proven experience in operational compliance management in the Childcare sector
• In-depth knowledge of state licensing standards and regulations governing childcare centers.
• Familiarity with brand standards and quality assurance processes is highly desirable.
• Strong understanding of safety regulations, health codes, and other operational requirements for childcare centers.
• Excellent organizational and analytical skills, with keen attention to detail.
• Outstanding communication and interpersonal skills, with the ability to effectively train and educate staff on compliance requirements.
• Proficiency in using software applications for documentation, reporting, and data management.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to travel 80% of the time to our centers throughout the US (and potentially globally).

Why Should You Apply?

• Great pay and benefits
• Opportunities for growth and development
• Work alongside people that share a passion for making a difference in the lives of children