IT Coordinator

Dedicated to ensuring dignity, equality, and fairness for over 100 years and the proud recipient of Greater Rochester Association for Women Attorney’s 2022 Family Friendly Award!

JOB SUMMARY

This role serves as the primary point of contact for end-user IT support at The Legal Aid Society of Rochester (LASROC). They will provide premiere service and support to all internal end-users and maintain communication with external partners on ongoing projects under the direction of the Systems Administrator.

ESSENTIAL FUNCTIONS

• Diagnoses and responds to IT troubleshooting requests via various communication channels for issues related to networks, PC hardware/software, cloud services, telephones, printers, conferencing tools, security, emergencies, and others as needed.
• Independently researches and resolves complex technical problems.
• Monitors the IT inventory system to ensure proper asset protection protocols and reporting.
• Maintains advanced proficiency with LASROC’s software and hardware tools.
• Provides occasional on-site support and inventory control at remote offices.
• Applies updates to end-user systems and peripherals as assigned.
• Regularly monitors system logs to identify potential security breaches, bottlenecks, or other system issues.
• Performs routine backups and ensures data recovery systems are operational.
• Creates and updates user-friendly guides, FAQs, and training materials for staff to promote self-sufficiency in resolving common IT issues.
• Conducts periodic training sessions for staff on software updates, security protocols, and new tools.
• Supports other LASROC units and staff as needed per the Systems Administrator.

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES

• Associate’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A , Microsoft Certified: Fundamentals, or similar) may substitute for formal education.
• 2 years of experience in IT support or a related role, including troubleshooting hardware and software issues.
• Hands-on experience with end-user support in diverse IT environments.
• Demonstrated ability to diagnose and resolve technical issues efficiently.
• Experience with IT asset management and inventory systems.
• Prior experience supporting remote offices or hybrid work environments.
• Familiarity with cybersecurity best practices and compliance standards.
• High proficiency with Microsoft Windows, Office 365, Google Apps, and network infrastructure.
• Familiarity with SonicWall, and Axis preferred but not required at time of hire.
• Must be a team player and have a positive and cooperative work attitude.
• Demonstrate excellent oral and written communication abilities.
• Possess strong attention to detail and organization.
• Ability to prioritize and multi-task effectively.
• Ability to collaborate effectively with colleagues and community partners.
• Access to reliable transportation.
• Proficient in technologies relevant to a hybrid work environment (Microsoft Teams, Zoom, WebEx, etc.).

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Extended periods of sitting at a desk or workstation while performing administrative tasks.
• Regular use of computers and other office equipment, requiring manual dexterity and visual concentration.
• Occasionally required to lift and/or move up to 20 pounds.
• Mobility within the office environment to attend meetings, training sessions, or other events.
• Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email.
• Office-based environment with standard office equipment and ergonomic furniture.
• Exposure to typical office noises such as phone calls, conversations, and office equipment operation.
• Occasional travel may be required for attending training sessions, conferences, or other related events.

Benefits:

• Hybrid Work schedule
• Paid Lunch Hour
• Employer contributions toward health and dental insurance plans
• Up to:
  • 15 days of vacation to start (More based on experience)
  • 96 hours of sick leave
  • 32 hours of personal time
  • 14 paid holidays a year
  • $600 per year internet stipend
  • 3% match on the 401(k) or Roth 401(k) plan of your choice
  • 5% language differential for being proficient in a program-relevant language
• Professional development opportunities
• Public Service Loan Forgiveness qualifying employer

The Legal Aid Society of Rochester, NY, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $57,250 - $69,250