CRM Manager

Job Description

Job Description

LEMOINE , a Great Place to Work®-Certified company, is seeking a CRM Manager to transform how we leverage our CRM and drive business growth. At LEMOINE, we strive for excellence while enhancing the lives of those we impact. We achieve this by upholding our Core Purpose and Core Values throughout our organization. This role will operate at the intersection of technology, data, and revenue strategy, empowering teams across the organization with insights and tools to succeed.

Summary :

The CRM Manager will play a critical role in optimizing LEMOINE's CRM platform, ensuring data integrity, enhancing system adoption, and leveraging insights to drive business efficiency. As a strategic advisor, this role will champion the effective use of CRM technology across departments, enabling teams to make data-driven decisions and accelerate company growth. The CRM Manager will collaborate with stakeholders at all levels, provide training, and continuously improve CRM functionality through innovation and best practices.

Responsibilities : CRM Strategy & Optimization :

Serve as the central point of contact for all CRM-related initiatives and inquiries.

Drive CRM adoption by transforming how teams utilize customer data to achieve their goals.

Champion a data-driven culture where the CRM becomes an indispensable business tool.

Identify system enhancement opportunities and lead the change approval process.

Stay updated on CRM innovation and AI integration through industry forums and webinars.

Data Management & System Performance :

Maintain data integrity through access management, security protocols, and regular system audits.

Monitor and optimize system performance, regularly testing new features before implementation.

Facilitate data integration between systems to create a unified customer view.

Develop comprehensive documentation, including process maps, training materials, and best practices.

Training & Reporting :

Lead user onboarding and training to ensure maximum value realization across departments.

Build strategic reports and dashboards that deliver actionable insights to leadership.

Develop and deliver training programs that drive measurable user adoption.

Cross-Functional Collaboration :

Function as an internal consultant, listening carefully to stakeholder needs before recommending solutions.

Work closely with leadership to align CRM functionalities with business objectives.

Provide ongoing support to sales, marketing, and operations teams to maximize CRM effectiveness.

Required Qualifications :

Bachelor's Degree in Business Administration, Information Systems, or a related field, or equivalent work experience.

5 years of experience in CRM administration, preferably with Unanet (Cosential) experience.

Strong technical aptitude with Microsoft Office Suite and the ability to quickly master new platforms.

Proven track record of driving CRM adoption and optimization in a complex organization.

Deep understanding of sales and marketing processes with the ability to translate them into effective CRM workflows.

Exceptional communication skills with the ability to explain technical concepts to non-technical audiences.

Strong project management skills with meticulous attention to detail.

Ability to build strong relationships across departments and influence at all levels of an organization.

Self-motivated problem-solver who thrives in a fast-paced, constantly evolving environment.

Preferred Qualifications :

Experience within the architecture, engineering, or construction industry is highly valued but not required.

Prior experience developing CRM training programs and user adoption strategies.

Understanding of AI-powered CRM tools and emerging technologies in customer data management.

Perks & Benefits :

In addition to our comprehensive insurance policy, LEMOINE offers a range of unique benefits designed to support employees' well-being, financial security, and professional growth :

LEMOINE Grant Program & Employee First Fund - Direct financial assistance for employees facing hardships due to natural disasters, family emergencies, or unexpected financial difficulties.

Wellness Program with Healthcare Discounts - Access to discounted healthcare services, promoting physical and mental well-being.

Paid Volunteer Days & Community Engagement - Paid volunteer days allow employees to give back to their communities while still earning their salary.

Equal Opportunity Employer :

LEMOINE is an Equal Opportunity Employer . We consider all applications regardless of race, color, sexual orientation, age, gender identity, religion, national origin, or disability. Only job-related factors will be considered when assessing applicants' qualifications.

Job Posted by ApplicantPro