Connection Specialist

Location: Dubuque, IA 52002
Full-time, On-Site

About Us:

At The Life Group, we are known for empowering our clients—and our team—to see and create the big picture. Our mission is simple: to inspire peace in the present and prepare for the future. Our culture thrives on trust, alignment, and positive communication, where everyone is empowered to contribute to our collective success. We foster a work environment that balances professionalism with personal growth, helping our team achieve more than they ever thought possible, both at work and at home. Join a company that is committed to creating meaningful impact and providing exceptional service.

Overview:

We’re looking for someone who brings warmth, professionalism, and presence to every conversation — someone who makes people feel seen and valued in every interaction. This role is ideal for a self-starter who thrives in a mission-driven environment, communicates with clarity and care, and understands the power of follow-through. As the first point of contact for many of our prospective clients, you’ll play a key role in shaping meaningful relationships and delivering a consistently elevated experience.

Key Responsibilities:

• Reach out to seminar and event registrants within 24 hours to confirm attendance, build rapport, and pre-qualify prospects
• Schedule appointments for event attendees, no-shows, and client referrals, following established processes for CRM documentation and calendar coordination
• Conduct follow-up calls post-event and post-appointment to nurture relationships and ensure next steps are completed
• Log detailed, thoughtful notes in our CRM (Redtail) after every conversation to support team collaboration and client care
• Engage with confidence and warmth using customized call scripts designed to foster connection and deliver value
• Support live seminars and workshops by assisting with setup, welcoming guests, and scheduling follow-up appointments on-site
• Collaborate with internal team members to ensure seamless communication and consistent client experiences
• Stay organized and responsive, managing your own workflow with timeliness and professionalism

Qualifications & Skills:

• Proven experience in appointment setting, telemarketing, or customer service, ideally in a sales-oriented environment
• Excellent communication skills, both written and oral
• Results-driven
• Consistent follow-through and follow-up
• Proficient phone skills
• Ability to prioritize projects and manage time
• Attention to detail and accuracy
• Ability to multi-task
• Demonstrates persistence to achieve quality
• Experience working in a fast-paced environment
• Need a strong appreciation of the importance of completing tasks on deadline
• Command of the English language and grammar
• Working knowledge of computers and software including Microsoft Suite

Why Join Us?

At The Life Group, we believe our work is bigger than us—bigger than money, bigger than retirement. We are a team that values personal and professional development and encourages a collaborative mindset. Here, you’ll have the opportunity to see the impact of your work every day, knowing that your contributions help others live with peace and purpose. We provide comprehensive onboarding, ongoing professional growth opportunities, and a supportive culture that’s rooted in trust and alignment. Our team genuinely loves being together, and we’re very focused on continually building our team culture.

Compensation & Benefits:

• $18/hour plus lucrative Bonus Opportunities
• Employee Sponsored Retirement Plan
• PTO
• Disability Insurance
• Flexible Schedule, some evenings required
• A supportive and collaborative culture that invests in your growth, both personally and professionally.
• Participate in annual industry conferences, ongoing peer-to-peer training to enhance your career and build strong industry connections.

How to Apply:

Interested candidates should submit their resume and cover letter to jennie@thelifegroupllc.com by April 28th. We look forward to meeting you!

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Dubuque, IA 52002: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18