What are the responsibilities and job description for the Assistant Banquet Manager position at The Line and Saguaro Hotels?
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
We are seeking a dynamic Assistant Banquets Manager, a successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Job Overview
An Assistant Banquet and Catering Manager is responsible for the daily operations of the events department. The responsibilities include, but are not limited to, quality control, cost control, customer satisfaction, employee management and facility maintenance. An Assistant B&C Manager will delegate and supervise all front-of-house event staff. This individual will work closely with the Senior B&C Manager regarding short and long-term goals and manage expenses within approved budget parameters.
The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.
Because of the fluctuating demands of the company's operation, it may be necessary that each
employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Essential Functions & Responsibilities
1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Holds pre-function briefing to determine specifications of each function.
3. Ensures proper room set up according to BEO and ensures any clients' special requests.
4. Ensures quality service by assigning employees to work stations.
5. Ensures that servers take care of every customer and are alert at all times to see that customers are given every attention.
6. Provides work direction to servers; verifies that servers are at work as scheduled.
7. Handles customer concerns and complaints promptly and tactfully.
8. Ensures that all storage areas are organized and clean and in compliance with Fire Marshall and Safety Regulations.
9. Ensures that all banquet china, silverware, glassware and equipment is returned to the 2nd floor banquet area everyday.
10. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
11. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
12. Maintain "open door" communication with employees
13. Responsible for interviewing, selecting, training, guiding, managing and scheduling personnel
14. Ensure staff understands their job expectations before holding them accountable
15. Maintain awareness of documentation needed and retained in employee files
16. Be familiar with all safety and emergency procedures including OSHA requirements
17. Reports all maintenance problems to appropriate personnel.
18. Works closely with kitchen to coordinate cooking, food presentation and delivery times for each function.
19. Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel.
20. Uphold highest standards of hospitality and service, constantly monitoring guest
21. Attend relevant meetings
Knowledge, Requirements and Skills
- Bachelor's degree or equivalent preferred
- At least one (1) year event experience
- Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) and F&B software systems (i.e POS, F&B procurement system, Delphi software for events)
- Outstanding communication and interpersonal skills
- Excellent reading, writing and oral proficiency in the English Language
- Excellent organizational and time management skills
- Excellent attention to detail
- Ability to multitask
- Work well under pressure, be a team player
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
