IT Support Specialist

About The Line Up:

The Line Up has been helping teams make lasting memories for over 35 years! As leaders in design forward custom apparel, our mission is to inspire joy, confidence, and connection within our Line Up family – both customers and team members. Our customers include studio, high school, and collegiate dance teams, NFL and NBA cheerleaders, synchronized skaters, and artistic athletes from all over the nation.

Based in Eden Prairie, Minnesota, we design and manufacture our apparel right here at home. As a small and growing business, we take pride in supporting our family of clients and employees and attribute our success to developing strong, lasting relationships.

We believe that great business relationships are built on core values, and we live and hire by these:

• We Genuinely care - Each day we strive to do what's in the best interest of both our customers and coworkers.
• Continuous Improvement - We know great things can be achieved through curiosity, dedication, and forward-thinking problem solving.
• Willingness to help - We show up for each other with optimism and value our varied perspectives through teamwork and collaboration.
• We Respect the details - We know that quality is found in the care and attention to details.
• Passionate & Unique - We "get into it" and embrace the joy, creativity, and passion in life.
• Do the Right Thing - We earn trust by leading with honesty and good faith; we stand behind our word and our product.

Join our talented team and dive into the creative process from design and construction to customer delight!

We are designers. We are craftsmen. We are a small crew providing big possibilities.

Employee Benefits:

As a full-time employee, you will be eligible for the following benefits:

• Health Insurance - The company offers an ICHRA medical plan, contributing 70% of a benchmark plan premium corresponding to your age group, for the employee.
• Dental Insurance - The company contributes $10 per month toward a group dental plan through Health Partners.
• Life Insurance - The company provides term life insurance coverage of $50,000 through Mutual of Omaha, at no cost to you.
• Paid Time Off – Employees receive 9 paid holidays and PTO accrued biweekly.
• 401(k) - The company offers up to 2% match
• Bucketlist - An engaging recognition program where employees can give and receive points to use towards experiences or monetary awards.

Eligibility for some benefits includes a wait period based on the plan.

About the Job:

The Line Up is seeking a dedicated and proactive IT Support Specialist to manage the IT needs of our business. This role is idea for someone with a passion for technology and a desire to grow their IT skills in a collaborative environment. The IT Support Specialist will provide day-to-day technical support to office and remote staff and help to maintain our IT systems and infrastructure.

Duties and Responsibilities:

• Day-to-Day Help Desk Support: Provide timely and effective support to staff for common IT issues, including network, software, and hardware troubleshooting. Assist both in-office and remote employees in resolving basic IT-related problems.
• New Employee Setup: Manage the preparation of workstations, including configuring hardware, installing software, and ensuring new hires have the necessary technology and tools to perform their job functions effectively.
• Vendor Coordination: Collaborate with external IT support providers for ERP improvements, incident reporting, and troubleshooting. Escalate complex issues when required and ensure timely resolution.
• License and Subscription Management: Assist in managing software licenses (e.g., RingCentral, Office 365, NetSuite), ensuring proper documentation, tracking renewal dates, and evaluating for cost savings.
• Learning & Growth: Work closely with management to support the IT function. As you gain experience, you'll have the opportunity to take on additional responsibilities and expand your knowledge in various aspects of IT support.
• Metrics – Establish and meet weekly scorecard metrics.
• Additional duties as assigned by management.

About you:

• Customer Focused – You provide outstanding customer service to internal teams by working effectively with individuals of all technical skill levels. You show great attention to detail and take pride in ensuring issues are resolved promptly and thoroughly.
• Planning/Organization – You can prioritize tasks and manage your workload, juggling multiple projects of varying priority. You’re comfortable working both independently and collaboratively with internal and external partners, ensuring efficiency and meeting deadlines.
• Quality Driven – You demonstrate accuracy and thoroughness when addressing technical issues and are committed to delivering high-quality solutions. Your strong verbal and written communication skills help you explain complex topics in a clear and understandable way.
• Growth Minded – You have a genuine passion for technology and a strong drive to learn and advance in your IT career. As The Line Up grows, you are excited about the opportunity to evolve within the field and contribute to the company’s success.
• Problem Solver – You enjoy tackling challenges head-on and are resourceful in finding solutions. You approach each problem with a positive mindset and a determination to improve systems and processes.
• Team Player – You thrive in a collaborative environment and are willing to share knowledge, offer support to colleagues, and contribute to team goals. You understand that strong teamwork results in better outcomes for the entire organization.

Education and Experience:

• Associate’s Degree in IT, Computer Science or relevant certifications (CompTIA A , Microsoft Certification: Fundamentals), Bachelor’s Degree preferred but not required.
• 2-5 years of experience in IT support.
• Experience in NetSuite is highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Additional Considerations:

• Wage is dependent on experience. $55,000-$70,000 annual salary
• Full time position of 40 hours per week, 8:30-5:00 Monday – Friday, in our offices at Eden Prairie, Minnesota
• Hybrid option available to work from home 2 days per week – required in office: Monday
• Reports to: Director of Finance and Administration

The Line Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Eden Prairie, MN 55344 (Required)

Work Location: Hybrid remote in Eden Prairie, MN 55344

Salary : $55,000 - $70,000