Host/Hostess

POSITION TITLE: Host/Hostess

REPORTS TO: Food & Beverage Management

POSITION TYPE: Part-Time, Hourly

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JOB SUMMARY: Greet all Guests according to food & beverage standards. Answer questions on the reservation process, menu, and general restaurant information. Understand menu offerings and specials to assist Guests with questions. Help set up, clean, and maintain condition of restaurant equipment, including the host/hostess stand, menus, computer equipment and seating areas. Complete opening and closing duties including restocking items, turning on/off lights, cleaning candles/lanterns etc. Manage the seating process for the restaurant including confirming reservations, plotting floor plans, and managing reservation inventory. Assist the restaurant team in maintaining cleanliness of tabletops and catering to Guest needs.

Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure adherence to quality expectations and standards.

RESPONSIBILITIES:

• Ability to satisfactorily communicate effectively with guests, management and co-workers to their understanding
• Ability to provide legible communication
• Ability to compute basic mathematical calculations
• Ability to communicate and understand guests’ service needs
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests within any given period
• Ability to exercise good judgments in determining potentially intoxicated guests
• Ability to maintain good coordination while servicing the guest quickly
• Ability to exert physical effort in transporting menus, lanterns, ice buckets and other items from service areas to guests
• Ability to endure abundant physical movements in servicing guests throughout the work areas
• Maintain confidentiality of guest(s) information at all times
• Ability to perform job functions with minimal supervision
• Ability to work cohesively with co-workers as part of a team
• Maintain complete knowledge of table and lounge numbers, stations, proper table set ups, area and table capacities, hours of operation, menus, and price range
• Daily cleaning of FOH areas including sweeping, mopping, and wiping tables/chairs
• Other duties as assigned

DUTIES/RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Maintain complete knowledge of the reservation system
• Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Legibly document reservations when system is down and distribute orders to respective personnel for preparation or order
• Anticipate guest(s) needs, respond promptly, and acknowledge guest(s) even when busy
• Maintain positive guest relations
• Be familiar with all services/features and activities to respond accurately to any guest(s) inquiry

REQUIRED SKILLS/ABILITIES/CERTIFICATIONS:

• Preferred: ServSafe Certification
• Strong communication skills with customers and staff, both written and verbal
• Strong organizational aptitude

EDUCATION AND EXPERIENCE:

• Preferred: Six months of experience in host/hostess position

PHYSICAL REQUIREMENTS:

• Willing to work long hours as needed
• This position requires standing, walking, bending, and kneeling
• Ability to lift 25 pounds occasionally