What are the responsibilities and job description for the Server position at The LineUp at Wai Kai?
POSITION TITLE: Server
REPORTS TO: Food & Beverage Management Team
DEPARTMENT: Food & Beverage
EMPLOYMENT TYPE: Part-Time, Non-Exempt (Hourly)
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JOB SUMMARY: The Server is responsible for delivering exceptional guest experiences by providing food and beverage service in accordance with company steps of service. This includes maintaining a strong presence on the floor, anticipating guest needs, and ensuring seamless communication with the kitchen and bar staff. The Server must demonstrate strong guest engagement, a positive team attitude, and uphold cleanliness and service standards throughout each shift.
KEY RESPONSIBILITIES:
- Maintain a professional, well-groomed appearance and posture in accordance with the companys Dress Code Policy.
- Greet guests warmly, maintain friendly and engaging dialogue, and provide prompt and courteous service throughout their visit.
- Set, reset, and maintain table settings and dining areas according to property standards.
- Take food and beverage orders, enter them into the POS system accurately, and process payments using appropriate methods.
- Maintain thorough knowledge of all menu items, daily specials, liquor brands, beer and wine selections, non-alcoholic beverages, and garnish standards.
- Understand and follow proper table, seat, and section numbering as well as table setup standards.
- Adhere to all cash handling and credit card processing policies and procedures.
- Complete daily opening, running, and closing side work assignments.
- Maintain cleanliness and organization in all front-of-house (FOH) areas, including sweeping, mopping, bussing tables, and resetting as needed.
- Collaborate effectively with team members to provide seamless service and support throughout the shift.
- Follow all company safety and sanitation protocols and maintain a safe work environment.
- Perform other duties as assigned by supervisors.
REQUIRED SKILLS/ABILITIES/CERTIFICATIONS:
- Valid ServSafe Certification required.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and the ability to work effectively in a fast-paced team environment.
EDUCATION AND EXPERIENCE:
- Required: At least 6 months of prior experience in a server or food service role.
- Preferred: 13 years of hospitality industry experience.
PHYSICAL REQUIREMENTS:
- Ability to stand and walk for extended periods during shifts.
- Must be able to lift up to 50 pounds occasionally.
- Willingness to work flexible hours, including nights, weekends, and holidays, as business needs require.
