Customer Service Associate (CSA)

Job Purpose

The Customer Service Associate position is responsible for the service of medical and recreational cannabis patients/customers. This position assists the management team in all facets of dispensary operations. This position works one-on-one with patients/customers to recommend products that best match their needs and is responsible for ensuring excellent patient/customer experience through friendly, outgoing service, strong communication skills, and fluency in all products. The CSA understands empathy and compassion, wants to help people and can listen to the patient/customer to understand their needs and what they are looking for.

Duties and Responsibilities

The Duties of this position include but are not limited to:

• Greeting and interacting with patients/customers and caregivers with authentic passion to serve them.
• Answer questions and provide patient/customer education on cannabis products while providing excellent customer service.
• Thorough knowledge of all program guidelines and relevant Evermore policies and procedures
• Up to date and continued cannabis training/education
• Making sure patient/customer is eligible to and the amount they can purchase/verifying ID
• Handling transactions, giving correct discounts, and correct change, and maintaining proper visitor log
• Knowing opening and closing procedures depending on the shift working
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Maintaining a tidy dispensary, including the front area, sales dispensing floor, consult room, and Assisting with housekeeping, restocking/cleaning where needed
• Ability to learn and to use seed to sale POS software in compliance with program regulations
• Assist in verifying online orders for in store pick-up and delivery
• Ability to visually examine products for quality and signage/labeling accuracy
• Answering phones with proper greeting and taking appropriate messages
• May assist with inventory control
• Performing other duties as assigned

Qualifications

• Excellent customer service and interpersonal skills
• Strong verbal, written, and communication skills and attention to detail
• Affinity for handling multiple demands simultaneously and proficiency with time management
• 21 years of age or older
• Availability to work weeks that include weekdays, weekends, nights and some holidays between the hours of 9:00am up to 10:30pm depending on the shift
• Experience handling cash and a computer point of sale system
• Ability to follow directions well
• Ability to analyze information
• Can work under pressure and handle sometimes difficult patients and handle complexity
• Ability to work well unsupervised

Special Characteristics

• High-energy, enthusiasm and positivity, a general can-do spirit with the commitment to excellence
• Desire to learn more about cannabis
• Ability to work well with people
• Punctuality
• Dependability
• Follows rules
• Adapts to change

Working Conditions/ Physical Requirements

• Work may require prolonged standing, sitting, some bending, stooping and crouching
• Must be able to lift, carry and balance up to 50 pounds
• Duties can regularly require employee to perform grasping, talking, hearing, seeing and repetitive motions that require hand eye coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment.

Benefits:

• Paid Time Off
• Employee Assistance Program
• Employee Discount
• Opportunities for Advancement

Additional Compensation:

• Store Discounts
• Overtime
• Tips

Work Includes

• Days/nights
• Weekends
• Holidays

Pay frequency:

• Every other week

Shifts announced:

• Every other week

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Shift:

• 8 hour shift

Ability to Commute:

• Pikesville, MD (Required)

Work Location: In person

Salary : $17 - $19