What are the responsibilities and job description for the Bell Captain position at The Lodge at Blue Sky?
Role Summary
The bell staff is the first person a guest sees when arriving at The Lodge at Blue Sky and the last person they see when departing, they are responsible for being personable, gracious, informative, and anticipatory in regards to all guest needs. It is the bell captain's role to make sure that the Bell Team is properly trained and offered continuous coaching as well as overseeing all vehicle cleanliness and maintenance and transportation needs for property happenings. The Bell Captain is responsible for overseeing day to day bell needs as well as looking ahead and anticipating guest needs.
Core Responsibilities
Please note that this is not an exhaustive list of everything that Bellman will assist with. Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
- Responsibility of ensuring all team members are trained and offered continuous coaching to improve guest and department experience.
- Maintaining all fleet vehicles, both inside and out, at all times, including washing, vacuuming, fueling, disinfecting, logging damages, and scheduling maintenance.
- Overseeing all group amenity drops.
- Coordinating transportation requirements for arrivals, departures, and on property happenings for leisure and group guests.
- Assisting with building the schedule based on upcoming property needs.
- Maintaining inventory and maintenance of complimentary summer and winter adventure items
- Be knowledgeable about all guests and groups arriving at The Lodge at Blue Sky.
- Ability to lead the bell team and keep the team organized and on task and lead by example.
- Upholding clear and consistent communication between Bell Captain, MOD, and Bell Team and leading daily rallies with FD supervisors.
- Suggesting and implementing new operating procedures to enhance proficiency and the guest experience.
- Perform other duties as directed, developed or assigned.
Required Qualifications
- A genuine affinity for interacting meaningfully and positively with Lodge teammates.
- Ability to satisfactorily communicate in English with colleagues and management to their understanding.
- Respect and care for guests and creating a positive memorable experience at Blue Sky.
- Must have a valid United States driver’s license
- Must be 21 years or older
- Clean driving record free of major offenses and/or multiple minor offenses
- Clear criminal record
- Willing to work a mix of shifts including morning, evening, holidays and weekends.
- Frequent or occasional need to perform the following physical activities: Reaching, bending, pushing, pulling, twisting, lifting, climbing, grasping, turning, and lifting.
- Ability to remain standing for extended durations of time.
- Have frequent need to perform standing and walking activities related to inspecting the property.
- Respond to the general public and converse with staff.
- Must be able to lift equipment and/or luggage in excess of 50 pounds.
- Must be able to run short distances.
- Critical thinking and multi-tasking skills.
- Ability to make decisions under pressure and display comfort in a fast-paced environment.
OUR PROPERTY
Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.
JOIN OUR FAMILY
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
