What are the responsibilities and job description for the IRD Server position at The Lodge at Blue Sky?
Job Title: In-Room Dining Server
The In-Room Dining Server reports directly to the F&B Management Team and is responsible for ensuring each guest has an exceptional in-room dining experience by skillfully and carefully checking, arranging, and presenting the guest with their meal and beverages.
Duties and Responsibilities:
- Practice intuitive, aware, understated in-room dining service.
- Anticipate guests' needs based on body language, eye contact, and level of engagement.
- Ensure 100% accuracy of delivered items to rooms.
- Maintain organization & cleanliness of the In-Room Dining area.
- Communicate thoroughly and efficiently with the F&B Management and Culinary team about any operations, ordering, or logistical needs.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Comply with quality assurance expectations and standards.
- Follow appropriate procedures for serving alcohol.
- Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.
- Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Qualification Requirements:
Required:
- At least 1 year of hotel experience.
- Must be able to work well under pressure.
- Must be able to accurately follow instructions, both verbally and written.
- Must be highly detail-orientated.
Desirable:
- Prior luxury hospitality experience preferred.
Skills, Attitudes, and Behaviors:
Personal Skills:
- Must possess excellent communication skills.
- Must be professional in appearance and demeanor.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Physical Demands:
- Must be able to sit or stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds.
About The Lodge at Blue Sky:
Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return.
Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.
