What are the responsibilities and job description for the Seasonal Back Server position at The Lodge at Blue Sky?
OUR COMPANY
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
DUTIES AND RESPONSIBILITIES
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Practice intuitive, aware, of dining service.
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Anticipate guests’ needs based on body language, eye contact, and level of engagement.
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Ensure 100% accuracy of delivered items to tables.
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Maintain organization & cleanliness of the restaurant.
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Communicate thoroughly and efficiently with the F&B Management and Culinary team about any operations, ordering, or logistical needs.
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Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
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Thank guests with genuine appreciation and provide a fond farewell.
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Comply with quality assurance expectations and standards.
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Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.
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Follow all state and local laws for serving (e.g., last call times).
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Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
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Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
QUALIFICATIONS
Required
- Extended experience providing service in a fine dining environment.
- Ability to remain calm during busy periods and treat our guests and our team members with respect.
- Professional, polished service, etiquette and protocol skills and knowledge.
- Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
- Current food handling certificate.
- Current Alcohol serving certification
- Ability to communicate legibly.
Desirable
- High school graduate or equivalent and some college.
- Certification of previous training in liquor, wine and food service.
- Any previous serving and bartending training.
- Forbes Five Star Service Training/Experience
- Prior training in guest relations.
Required
- Ability to anticipate and understand guests’ service needs remaining calm and courteous.
- Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time and make a concise decision in pressure situation.
- Ability to focus attention on details.
- Ability to maintain good coordination and timing while serving orders quickly.
- Ability to endure abundant physical movements throughout the event and to exert physical effort in setting up rooms from to specific standards of each event
- Ability to work cohesively with co-workers as part of a team.
- Ability to communicate in English, both orally and in writing, using correct spelling and grammar.
- Ability to provide legible written communication.
- Ability to stand and walk for up to 12 hours.
- Complete drivers training
- Set-up picnic experience for guests during spring/summer operations
TRAVEL REQUIREMENTS
- Some off property venues
- Travel in Winter through snow & ice
PHYSICAL DEMANDS
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Constant need to stand and walk for long periods of time.
- Lifting/carrying up to 25 lbs. frequently
- Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
- Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
OUR PROPERTY
Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.
JOIN OUR FAMILY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.